**Experienced Call Center Representative – Remote Data Entry Work for arenaflex**

**Job Summary:** arenaflex is seeking an experienced and skilled Call Center Representative to join our team in a remote data entry work setting. As a key member of our team, you will be responsible for providing exceptional customer service, handling high-volume client inquiries, and performing various administrative tasks. If you have a passion for delivering top-notch customer service and are proficient in data entry, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a leading healthcare and retail organization dedicated to making a positive impact on people's lives through better health. With a rich legacy of focusing on communities, we strive to provide an exceptional omnichannel experience, combining physical and digital platforms to deliver high-quality products and services. Our team of dedicated professionals is committed to addressing the needs of our clients and patients, and we are excited to welcome a new member to our team. **Job Responsibilities:** As a Call Center Representative, you will be responsible for: * Utilizing arenaflex's solution information entry strategies and rules to process new patient enrollment by entering information into the proper system * Handling patient medication requests within HIPAA guidelines and entering top-off orders for processing * Investigating to obtain missing prescription data, deciphering clinical abbreviations (SIG codes), and resolving all information entry-related exceptions * Handling correspondence to patients (inbound calls, visits, messages) and resolving outbound decisions to prescribers and patients as necessary * Resolving external exceptions by inspecting, gathering data, making adjustments, and resubmitting for processing according to individual arrangement requirements * Making phone calls to guarantors and others to obtain data, gain supersede endorsement, or otherwise resolve external exceptions * Providing support to pharmacists, both in-office and in other areas, and recognizing and conveying issues to senior-level staff as necessary * Acquiring a dynamic specialist permit or accreditation within the initial 90 days and maintaining a current expert permit or certification **Key Skills and Qualifications:** * High school diploma or equivalent * Essential level computer skills, including: + Starting and closing a computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing reports + Accessing data online * Essential web search tools skills, including: + Opening a program + Writing in URLs in the address bar + Using a web search engine + Bookmarking a website + Navigating using back/forward/stop buttons + Completing forms online * Middle-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports) * Ability to communicate effectively in writing and verbally * 18 years old or older **Preferred Qualifications:** * At least 1 year of pharmacy experience in a retail or call center environment * At least 1.5 years as a pharmacy technician with a certification/enrollment by the state as granted by the State Board for Pharmacy or widely recognized certification agency * Experience providing customer service to internal and external clients, including meeting quality standards for services and assessment of customer satisfaction * Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing reports) * Familiarity with Spanish and English **What We Offer:** * Competitive hourly rate of $25-$35 per hour * Opportunity to work in a remote data entry setting * Comprehensive training and support * Career growth opportunities and learning benefits * Dynamic and supportive work environment * Recognition and rewards for outstanding performance **How to Apply:** If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to welcoming a new member to our team! Apply for this job