**Experienced Call Center Representative – Data Entry and Patient Enrollment Specialist**
**About the Role:**
Are you passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry? Do you have a strong background in data entry and patient enrollment? If so, we invite you to join our dynamic team at Walgreens as an Experienced Call Center Representative – Data Entry and Patient Enrollment Specialist.
**About Walgreens:**
Walgreens is a leading healthcare, pharmacy, and retail company with a rich legacy of prioritizing community and patient care. As part of the Walgreens Boots Alliance, Inc., we strive to make a positive difference in people's lives through better health and well-being. With over 9,000 retail stores across the United States, Puerto Rico, and the U.S. Virgin Islands, we serve nearly 10 million customers every day. Our dedicated team of pharmacists plays a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that address the needs of underserved populations.
**Job Summary:**
As an Experienced Call Center Representative – Data Entry and Patient Enrollment Specialist, you will be responsible for performing information section and patient enrollment tasks, answering high-volume customer inquiries, and working under direct supervision. You will observe guideline working methods and perform obligations as per Organization strategies and methodology. Your primary responsibilities will include:
* Utilizing Walgreens solution information section strategies and rules processes new understanding enrollment by entering information into proper framework.
* Handling patient medicine demands inside HIPAA rules and enters top-off orders for handling.
* Investigating to get missing solution data, and decipher clinical shortened forms (SIG codes).
* Settling all information section-related special cases.
* Handling correspondence to patients (inbound calls, visits, messages) and settles outbound decisions to prescribers and patients depending on the situation.
* Settling Outsider Oddballs by inspecting, gathering data, making adjustments, and resubmitting for handling as indicated by individual arrangement necessities.
* Settling on phone decisions to guarantors and others to acquire data, gain supersede endorsement, or in any case settle the Outsider Oddballs.
* Providing support to Pharmacists, both those in the office and those in different areas.
* Recognizing and conveying issues to senior-level staff as fitting.
**Essential Qualifications:**
* High School Certificate or GED.
* Essential level PC abilities (for instance: fire up and close down PC, use the mouse to point and snap, begin and close projects, switch between programs, save records, print reports as well and access data online).
* Essential Web search tools abilities to incorporate opening a program, composing in URLs in the right area, utilizing a web search tool, bookmarking a webpage, exploring utilizing back/forward/stop fastens, and finishing up structures on the web.
* Middle-level keyboarding abilities (something like 25 WPM, typing by memory, organizing reports).
* Convey recorded as a hard copy and verbally.
* 18 years old or more established.
**Preferred Qualifications:**
* No less than 1 year of pharmacy specialist experience in a retail or call center climate.
* Something like a year and a half as a pharmacy specialist with a testament/enrollment by the state as conceded by the State Board for Pharmacy or broadly perceived certificate office.
* Experience giving client assistance to inward and outer clients, including fulfilling quality guidelines for administrations, and assessment of consumer loyalty.
* Halfway to cutting-edge level keyboarding abilities (something like 35 WPM, typing by memory, designing archives).
* Familiarity with Spanish and English.
**What We Offer:**
* Competitive hourly rate of $25-$35 per hour.
* Opportunity to work in a dynamic and supportive team environment.
* Comprehensive training and development programs to enhance your skills and knowledge.
* Flexible work arrangements, including remote work options.
* Opportunities for career growth and advancement.
* A comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [www.walgreens.com](http://www.walgreens.com) to learn more about our company and our available positions. You can also register as a candidate on our website to apply for this role and others. We look forward to hearing from you!
Apply Now
Are you passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry? Do you have a strong background in data entry and patient enrollment? If so, we invite you to join our dynamic team at Walgreens as an Experienced Call Center Representative – Data Entry and Patient Enrollment Specialist.
**About Walgreens:**
Walgreens is a leading healthcare, pharmacy, and retail company with a rich legacy of prioritizing community and patient care. As part of the Walgreens Boots Alliance, Inc., we strive to make a positive difference in people's lives through better health and well-being. With over 9,000 retail stores across the United States, Puerto Rico, and the U.S. Virgin Islands, we serve nearly 10 million customers every day. Our dedicated team of pharmacists plays a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that address the needs of underserved populations.
**Job Summary:**
As an Experienced Call Center Representative – Data Entry and Patient Enrollment Specialist, you will be responsible for performing information section and patient enrollment tasks, answering high-volume customer inquiries, and working under direct supervision. You will observe guideline working methods and perform obligations as per Organization strategies and methodology. Your primary responsibilities will include:
* Utilizing Walgreens solution information section strategies and rules processes new understanding enrollment by entering information into proper framework.
* Handling patient medicine demands inside HIPAA rules and enters top-off orders for handling.
* Investigating to get missing solution data, and decipher clinical shortened forms (SIG codes).
* Settling all information section-related special cases.
* Handling correspondence to patients (inbound calls, visits, messages) and settles outbound decisions to prescribers and patients depending on the situation.
* Settling Outsider Oddballs by inspecting, gathering data, making adjustments, and resubmitting for handling as indicated by individual arrangement necessities.
* Settling on phone decisions to guarantors and others to acquire data, gain supersede endorsement, or in any case settle the Outsider Oddballs.
* Providing support to Pharmacists, both those in the office and those in different areas.
* Recognizing and conveying issues to senior-level staff as fitting.
**Essential Qualifications:**
* High School Certificate or GED.
* Essential level PC abilities (for instance: fire up and close down PC, use the mouse to point and snap, begin and close projects, switch between programs, save records, print reports as well and access data online).
* Essential Web search tools abilities to incorporate opening a program, composing in URLs in the right area, utilizing a web search tool, bookmarking a webpage, exploring utilizing back/forward/stop fastens, and finishing up structures on the web.
* Middle-level keyboarding abilities (something like 25 WPM, typing by memory, organizing reports).
* Convey recorded as a hard copy and verbally.
* 18 years old or more established.
**Preferred Qualifications:**
* No less than 1 year of pharmacy specialist experience in a retail or call center climate.
* Something like a year and a half as a pharmacy specialist with a testament/enrollment by the state as conceded by the State Board for Pharmacy or broadly perceived certificate office.
* Experience giving client assistance to inward and outer clients, including fulfilling quality guidelines for administrations, and assessment of consumer loyalty.
* Halfway to cutting-edge level keyboarding abilities (something like 35 WPM, typing by memory, designing archives).
* Familiarity with Spanish and English.
**What We Offer:**
* Competitive hourly rate of $25-$35 per hour.
* Opportunity to work in a dynamic and supportive team environment.
* Comprehensive training and development programs to enhance your skills and knowledge.
* Flexible work arrangements, including remote work options.
* Opportunities for career growth and advancement.
* A comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [www.walgreens.com](http://www.walgreens.com) to learn more about our company and our available positions. You can also register as a candidate on our website to apply for this role and others. We look forward to hearing from you!
Apply Now