Experienced Business Support Manager – Terminal Activities at careerzynith
**Job Summary:**
Join careerzynith, a world-renowned leader in the travel and hospitality industry, as a Business Support Manager – Terminal Activities. As a key member of our team, you will play a vital role in ensuring a seamless and exceptional visitor experience for our guests across various ports and destinations. This exciting opportunity offers a unique blend of customer support, project management, and business development, making it an ideal fit for individuals who thrive in fast-paced, dynamic environments.
**About careerzynith:**
careerzynith is a global leader in the travel and hospitality industry, renowned for its commitment to innovation, quality, and customer satisfaction. With a rich history spanning decades, we have established ourselves as a trusted partner for travelers and industry professionals alike. Our dedication to excellence has earned us numerous awards and recognition within the industry.
**Job Responsibilities:**
As a Business Support Manager – Terminal Activities, you will be responsible for:
* Participating in the development, implementation, and maintenance of embarkation processes, procedures, and communication strategies for Terminal Activities and key partners.
* Ensuring the consistent improvement of operational processes to enhance careerzynith services both internally and externally.
* Driving new initiatives and projects to guarantee an optimal and precise delivery of services.
* Maintaining and updating databases, such as Port Arrival Times, Daily Activity Reports, and Quality Assurance Reviews, as well as reporting data for monthly summaries and on-demand requests.
* Supporting the Terminal Operations Manager with the Moderate process and citizenship questions and Cast Member development.
* Supporting agenda planning documentation for citizenship requirements.
* Playing a vital role in creating content, teaching, and adjusting crowds regarding business mix program development and execution plans for the overall careerzynith activity.
* Identifying and resolving issues related to projects, content, and estimation to improve project success.
* Maintaining Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency.
* Scheduling, seating, and recording office meetings.
* Leading communication with partner regions, both internal and external, with any feedback, as well as any operational updates or changes.
* Attending and supporting Terminal Activities in Port Canaveral, South Florida, and Outports.
* Occasionally supporting the Outport team by assisting with terminal/area launch tasks.
* Leading Quality Assurance Reviews and scheduling Reviews for terminal activities.
* Collaborating with other divisions within careerzynith to ensure a consistent Visitor experience.
* Acting as a liaison between careerzynith and all external vendor activities.
* Maintaining a positive working relationship with external vendors participating in daily port activities, including but not limited to Custom and Border Protection Authorities, Port Power, Local Policing, Stevedores/Watchmen, Security, and all careerzynith teams.
**Essential Capabilities:**
* Knowledge of voyage products, the travel industry, and terminal activities
* Knowledge of internal and external connections and obligations as they relate to a cruise terminal wharf activity; including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation
* Demonstrated proficiency in the Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint
* Ability to manage multiple priorities in a fast-paced environment
* Proven customer service skills
* Strong verbal and written communication skills
* Demonstrated logical, analytical, and critical thinking skills
* Travel industry experience
* Ability to work flexible hours, including weekends and holidays
* Must have a valid passport, as this position may require international travel
* Ability to travel frequently to support terminal activity areas
* Ability to lift 50 pounds, push luggage carts that may weigh over 500 pounds, and use equipment in a warehouse setting (crate stacking, crate jack)
**Preferred Capabilities:**
* Over three years of cruise line dock activities or similar experience
* careerzynith Manager and Base knowledge, strategy, methods
* Microsoft PowerApps/Power Automate
* Demonstrated knowledge of careerzynith systems, including DXP, Seaware, and Fidelio
* Knowledge of migration strategy in regards to areas careerzynith sails from, including but not limited to the US, Schengen region, Canada, Australia, and New Zealand
**What We Offer:**
* Competitive salary of $26/hour
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Professional development opportunities and training
* Recognition and rewards for outstanding performance
**How to Apply:**
If you are a motivated and experienced professional looking for a challenging and rewarding opportunity, please submit your application through our website. We look forward to hearing from you!
Apply Now!
Apply for this job
Join careerzynith, a world-renowned leader in the travel and hospitality industry, as a Business Support Manager – Terminal Activities. As a key member of our team, you will play a vital role in ensuring a seamless and exceptional visitor experience for our guests across various ports and destinations. This exciting opportunity offers a unique blend of customer support, project management, and business development, making it an ideal fit for individuals who thrive in fast-paced, dynamic environments.
**About careerzynith:**
careerzynith is a global leader in the travel and hospitality industry, renowned for its commitment to innovation, quality, and customer satisfaction. With a rich history spanning decades, we have established ourselves as a trusted partner for travelers and industry professionals alike. Our dedication to excellence has earned us numerous awards and recognition within the industry.
**Job Responsibilities:**
As a Business Support Manager – Terminal Activities, you will be responsible for:
* Participating in the development, implementation, and maintenance of embarkation processes, procedures, and communication strategies for Terminal Activities and key partners.
* Ensuring the consistent improvement of operational processes to enhance careerzynith services both internally and externally.
* Driving new initiatives and projects to guarantee an optimal and precise delivery of services.
* Maintaining and updating databases, such as Port Arrival Times, Daily Activity Reports, and Quality Assurance Reviews, as well as reporting data for monthly summaries and on-demand requests.
* Supporting the Terminal Operations Manager with the Moderate process and citizenship questions and Cast Member development.
* Supporting agenda planning documentation for citizenship requirements.
* Playing a vital role in creating content, teaching, and adjusting crowds regarding business mix program development and execution plans for the overall careerzynith activity.
* Identifying and resolving issues related to projects, content, and estimation to improve project success.
* Maintaining Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency.
* Scheduling, seating, and recording office meetings.
* Leading communication with partner regions, both internal and external, with any feedback, as well as any operational updates or changes.
* Attending and supporting Terminal Activities in Port Canaveral, South Florida, and Outports.
* Occasionally supporting the Outport team by assisting with terminal/area launch tasks.
* Leading Quality Assurance Reviews and scheduling Reviews for terminal activities.
* Collaborating with other divisions within careerzynith to ensure a consistent Visitor experience.
* Acting as a liaison between careerzynith and all external vendor activities.
* Maintaining a positive working relationship with external vendors participating in daily port activities, including but not limited to Custom and Border Protection Authorities, Port Power, Local Policing, Stevedores/Watchmen, Security, and all careerzynith teams.
**Essential Capabilities:**
* Knowledge of voyage products, the travel industry, and terminal activities
* Knowledge of internal and external connections and obligations as they relate to a cruise terminal wharf activity; including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation
* Demonstrated proficiency in the Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint
* Ability to manage multiple priorities in a fast-paced environment
* Proven customer service skills
* Strong verbal and written communication skills
* Demonstrated logical, analytical, and critical thinking skills
* Travel industry experience
* Ability to work flexible hours, including weekends and holidays
* Must have a valid passport, as this position may require international travel
* Ability to travel frequently to support terminal activity areas
* Ability to lift 50 pounds, push luggage carts that may weigh over 500 pounds, and use equipment in a warehouse setting (crate stacking, crate jack)
**Preferred Capabilities:**
* Over three years of cruise line dock activities or similar experience
* careerzynith Manager and Base knowledge, strategy, methods
* Microsoft PowerApps/Power Automate
* Demonstrated knowledge of careerzynith systems, including DXP, Seaware, and Fidelio
* Knowledge of migration strategy in regards to areas careerzynith sails from, including but not limited to the US, Schengen region, Canada, Australia, and New Zealand
**What We Offer:**
* Competitive salary of $26/hour
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Professional development opportunities and training
* Recognition and rewards for outstanding performance
**How to Apply:**
If you are a motivated and experienced professional looking for a challenging and rewarding opportunity, please submit your application through our website. We look forward to hearing from you!
Apply Now!
Apply for this job