**Experienced Business Program Manager - Digital Customer Success at blithequark**

Are you a seasoned Business Program Manager looking to join a dynamic team that's shaping the future of customer experience? Do you have a passion for delivering agile digital solutions that bridge the gaps between customer and partner needs and business outcomes? If so, we invite you to join blithequark's Digital Customer Success Unit as an Experienced Business Program Manager - Digital Customer Success. **About blithequark** blithequark is a global leader in the technology industry, with over 18,000 employees worldwide. Our Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of our end-to-end customer experience. We're committed to empowering every person and every organization on the planet to achieve more, and we're looking for talented individuals like you to help us achieve this mission. **About the Role** As an Experienced Business Program Manager - Digital Customer Success, you'll be responsible for creating and delivering agile digital solutions that bridge the gaps between customer and partner needs and business outcomes. You'll work closely with various stakeholders across the organization to identify and address customer and partner experience gaps, and to develop and test 1-2 prioritized digital customer experiences per quarter. Your focus areas will include: * **Bridge Gaps**: Identify and address customer and partner experience gaps through agile digital solutions, accelerating business and customer outcomes. * **Customer Lens**: Enable digital experiences that are aligned with customer needs, business priorities, and CSAM goals, and that optimize the value realization of digital capabilities. * **Hyper Focus**: Develop and test 1-2 prioritized digital customer experiences per quarter, from ideation and design through to production PoC, in partnership with E&O Commercial Systems Technology [CST] and CSBI Data Science. * **Get to Scale**: Land and expand each prioritized digital solution across solution areas, customer segments, and regions to magnify impact. **Responsibilities** As an Experienced Business Program Manager - Digital Customer Success, your responsibilities will include: * Partnership and Collaboration: + Build cross-team coordination and community of business and engineers to address challenges and opportunities in the areas of business and technology integrations, and to deliver technical solutions. + Garners support with internal stakeholders for solution vision, strategy, and roadmap to gain buy-in and alignment. + Engages with stakeholders to clarify requirements for a solution, work through evolving needs and experiences, discuss scenarios, and communicate successful features and user stories. * Solution Definition and Design: + Supports the vision, strategy, and experience of a solution area for a domain area (e.g., hiring). + Aligns technical solutions with overall business strategic objectives. + Understands and translates the opportunity areas and problem statements into business requirements for the all engineering teams working on the solution. + Helps to translate the customer requirements to technical terms for the engineering team. * Solution Delivery and Maintenance: + Partners with the Engineering Team to deliver solution areas and minimize variance between estimates and actual project outcomes. + Conducts user acceptance testing and/or focus groups to determine the end-user experience and needs. + Helps mature the solution after the solution is live by addressing customer concerns with thought leadership that may result in new intake. * Thought Leadership: + Demonstrates an expertise in technology landscape and business operations to ensure technical and business solutions are congruent and connected to provide the right business value. + Supports providing trusted voice at the decision-making table for both business and technical teams. + Identifies challenges and opportunities with an in-depth understanding of the business, technology, and solution delivery. * Portfolio/Project Management: + Assists in tracking, coordinating, and communicating end-to-end project schedules for solution area(s). + Assists in holding stakeholders accountable for following the schedule. + Assists in tracking work, dependencies, and resources against project schedules to enable cohesive, connected user scenarios and utilizes finite resources to accomplish goals. **Qualifications** To be successful in this role, you'll need: * A Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years experience in program management, process management, process improvement or software development * OR equivalent experience * 3+ years of experience with using data, analytics, and/or metrics * Experience with end-user facing products and services, focus on UX * Experience with data analysis experience with Excel, PowerBI, SQR, R, Python/Pandas, or other tools * Experience in building large scale solutions * Project management, leadership, and cross-group collaboration skills * Proficient written and verbal communication/presentation skills through all levels of organization, technical and non-technical * Analytical aptitude and track record of problem solving and ability to think strategically * Experience with A/B testing is a plus **What We Offer** As an Experienced Business Program Manager - Digital Customer Success at blithequark, you'll enjoy: * A competitive salary range of USD $115,000 - $200,300 per year, with a different range applicable to specific work locations * A flexible work arrangement that allows you to work up to 100% from home * Opportunities for career growth and professional development * A collaborative and inclusive work environment that values diversity and creativity * A comprehensive benefits package that includes medical, dental, and vision insurance, as well as 401(k) matching and paid time off **How to Apply** If you're a motivated and experienced Business Program Manager looking to join a dynamic team that's shaping the future of customer experience, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience and qualifications for the role. We can't wait to hear from you! Apply Job! Apply for this job