**Experienced Bookkeeping Software Customer Support Specialist – Remote Opportunity with arenaflex**

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of innovative solutions, we're seeking a highly skilled and customer-focused Bookkeeping Software Customer Support Specialist to join our team. In this exciting remote opportunity, you'll have the chance to work from the comfort of your own home, providing top-notch support to our clients while expanding your skillset and broadening your horizons. **About arenaflex** arenaflex is a dynamic and forward-thinking organization that's dedicated to delivering exceptional customer experiences. With a strong focus on innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the world of customer support. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our crew. **Why Join arenaflex?** There are many perks to joining our team: * **Work from home**: Say goodbye to commuting hassles and hello to the convenience of working from home. * **Flexibility**: Schedule your own hours and enjoy the freedom of creating a schedule that works best for you. * **Gain experience in different industries**: Expand your skillset and broaden your horizons while providing exceptional customer service. * **Supportive environment**: We're there to help so you can focus your efforts on bringing top-notch service to the customers we serve. **Earnings Potential** As a Bookkeeping Software Customer Support Specialist with arenaflex, you'll have the opportunity to earn up to $20.40 per hour. Plus, you'll be guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes. **Schedule** * **Flexible schedule opportunities**: You create your own schedule! * **Schedule available hours**: Monday to Friday, 8 am to 8 pm CST **Skills Needed** To succeed in this role, you'll need: * **Proficiency in QuickBooks Online or comparable accounting software**. * **Bookkeeping/accounting expertise**, including AR, AP, journal entries, reconciliation, etc. * **Customer service experience** and demonstrated ability to deliver high-quality customer service over the phone in a virtual or "brick and mortar" call center environment. * **Comfort with cross-selling relevant products** while addressing customer concerns. * **Strong ownership of customer issues** in order to take control of the situation and provide confident resolution. * **Tech savvy** and avid computer user. * **Friendly tone and professional demeanor** when communicating with customers. **Work Environment Requirements** To ensure your success in this role, you'll need: * **Quiet, uninterrupted space** to focus on customer support. * **Organized desk area** to keep your workspace tidy and efficient. **Technology Requirements** To perform your duties, you'll need: * **Personal computer** (no tablet). * **Broadband internet connection**, at least 10 Mbps download speed. * **Wired internet connection** (no wi-fi or mobile internet). * **Windows 10 or Windows 11 operating system**. * **Valid antivirus software** installed, running, and up to date. * **Wired USB headset with microphone**. * **Mac users**: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility. **Important Information** For this program, you must live and work from the United States, except CA, NY, PA, WA. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check. **Contractual Relationship** The relationship between you and arenaflex is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. arenaflex will not be responsible for withholding taxes on your earnings while contracted with arenaflex. When you receive your contract, you will be asked to agree to have no claim against arenaflex hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits, or employee benefits of any kind. Learn more about what it means to be an independent contractor. **Job Type**: Contract **Pay**: $15.30 - $20.40 per hour **Schedule**: Monday to Friday **Work Location**: Remote If you're a motivated and customer-focused individual with a passion for bookkeeping and accounting, we encourage you to apply for this exciting opportunity with arenaflex. Don't miss out on the chance to join our dynamic team and take your career to the next level. Apply now and become a part of the arenaflex crew! Apply for this job