**Experienced Billing Customer Service Support Representative – Specialty Testing**

Are you passionate about delivering exceptional customer service and navigating complex billing processes? Do you thrive in a fast-paced environment where no two calls are the same? If so, we invite you to join the blithequark team as an Experienced Billing Customer Service Support Representative – Specialty Testing. In this critical role, you will be the first point of contact for patients, healthcare providers, and insurance carriers, providing expert guidance on billing, insurance coverage, and financial responsibilities. **About blithequark** At blithequark, we are committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. As a leader in the healthcare industry, we are dedicated to fostering a culture of innovation, collaboration, and excellence. Our team of passionate professionals is driven by a shared purpose to make a meaningful difference in the lives of our patients and customers. **Job Summary** As an Experienced Billing Customer Service Support Representative – Specialty Testing, you will be responsible for providing exceptional customer service to patients, healthcare providers, and insurance carriers, resolving billing and insurance-related inquiries, and navigating complex billing processes. You will work closely with our Specialty Testing team to ensure seamless communication and collaboration, providing expert guidance on billing, insurance coverage, and financial responsibilities. **Responsibilities** * Answer and resolve billing and insurance-related inquiries from patients, healthcare providers, and insurance carriers, providing expert guidance on billing, insurance coverage, and financial responsibilities. * Research and communicate complex information in a clear and concise manner, navigating multiple systems and websites simultaneously. * Collaborate with other departments to resolve reimbursement opportunities and ensure seamless communication and collaboration. * Receive and process credit card payments over the phone, adhering to PCI compliance protocols. * Initiate payment plans for patients with outstanding balances. * Document telephone conversations clearly and accurately in the respective systems. * Update and maintain records in the billing system, including the review of accounts, payment collections, and case notes. * Maintain patient confidentiality and adhere to HIPAA guidelines and regulations. * Assist with other duties as assigned. **Qualifications** * Associate's degree with at least 1+ year of prior relevant work experience or High School diploma/GED equivalent with at least 3+ years of relevant work experience. * Prior healthcare experience is strongly preferred, with a strong preference given to professional medical billing and collection practices. * Ability to interpret and apply understanding of insurance explanation of benefits (EOB) is strongly preferred. * Previous customer service experience handling high call volume is strongly preferred. * Medicare/Medicaid billing experience is preferred. * Knowledge of CPT and ICD10 codes is strongly preferred. * Experience with Laboratory Billing and Laboratory Information System (LIS) is preferred. * Working knowledge of prior authorization is preferred. * Understanding of Women's Health & Genetics Moms Helping Moms of Tomorrow processes is preferred. * XIFIN experience is preferred. * Bilingual in English and Spanish is preferred. **Desired Skills** * Excellent verbal and written communication skills. * Ability to follow established program protocols and procedures. * Ability to review large amounts of data for accuracy. * Must be organized and detail-oriented. * Computer proficiency in MS Windows, MS Office, and database experience. **Physical Requirements** * Prolonged periods of sitting at a desk and working on a computer. **Remote Technical Requirements** * Internet speed of at least 50 megabytes per second. * Ability to connect equipment to router/modem with Ethernet cord. * Equipment cannot be connected through Wi-Fi or satellite internet. **Benefits** * Comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(k), paid time off (PTO) or flexible time off (FTO), tuition reimbursement, and employee stock purchase plan. * Eligibility for benefits based on regular scheduling and hours worked. **Equal Opportunity Employer** blithequark is proud to be an Equal Opportunity Employer, committed to fostering a culture of inclusion and belonging in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications and merit of the individual. **How to Apply** If you are passionate about delivering exceptional customer service and navigating complex billing processes, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Application Window** The application window for this position closes on August 15, 2025. We encourage all qualified applicants to apply early to ensure consideration. **Contact Us** If you have any questions or require assistance with the application process, please do not hesitate to contact us at [insert contact information]. We look forward to hearing from you! Apply for this job