**Experienced Billing Customer Service Representative – Patient and Insurance Communication Specialist**

At arenaflex, we're committed to delivering exceptional patient care and service excellence in the medical billing industry. As a key member of our customer service team, you'll play a vital role in ensuring seamless communication between patients, insurance companies, and our internal departments. If you're passionate about delivering top-notch customer service, working in a fast-paced environment, and growing your career in a dynamic organization, we invite you to join our team as an Experienced Billing Customer Service Representative – Patient and Insurance Communication Specialist. **Job Summary:** We're seeking a highly skilled and customer-focused individual to join our billing customer service team. As an Experienced Billing Customer Service Representative, you'll serve as the first point of contact for patients, insurance companies, and their representatives, providing friendly and efficient service while ensuring timely resolution of billing requests. You'll work closely with our team to coordinate incoming and outgoing billing requests, maintain patient confidentiality, and adhere to HIPAA regulations. If you're a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. **Essential Functions:** ### Communication Management * Serve as the first point of contact for call escalations, from patients via phone, email, and other internal communication platforms, providing friendly and efficient service to patients, insurance companies, and their representatives. * Relay messages from requesters to appropriate team members or departments utilizing multiple software applications. Reviewing requester concerns for escalation. * Assist with coordinating incoming and outgoing billing requests, ensuring timely sorting, facilitating responses, and follow-ups. * Ensure all patient information is kept confidential and secure in accordance with HIPAA regulations. * Minimum 70 accounts worked per day ### Team Collaboration and Support * Participate in regular team meetings via video or teleconference. * Demonstrates competency in the performance of job-related skills appropriate to his/her customer populations and departmental services while providing excellent customer service. Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment. * Adheres to policies, procedures, guidelines relative to departmental operations. ### Work Environment and Schedule: * Work hours: 11 am-7 pm PST * Collaborative and dynamic work environment * Opportunities for growth and professional development ### Benefits and Perks: * Comprehensive medical, vision, and dental insurance * 401(k) eligibility with company match * Paid holidays plus PTO, Sick Time, and other benefits * Opportunity for growth and career advancement * Collaborative and supportive work environment * Recognition and rewards for outstanding performance ### Qualifications and Requirements: * High school diploma or equivalent required; associate's or bachelor's degree preferred * Minimum 1-2 years of experience in customer service, medical billing, or a related field * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Proficiency in multiple software applications, including Microsoft Office and Google Suite * Strong problem-solving and analytical skills * Ability to maintain patient confidentiality and adhere to HIPAA regulations * Strong team player with a positive attitude and excellent customer service skills ### Preferred Qualifications: * Experience working in a medical billing or healthcare environment * Knowledge of HIPAA regulations and compliance * Certification in medical billing or a related field (e.g., CPC, CMC) * Bilingual or multilingual skills ### What We Offer: At arenaflex, we're committed to providing a supportive and collaborative work environment that fosters growth and development. As a member of our team, you'll have access to: * Comprehensive training and development programs * Opportunities for career advancement and professional growth * Collaborative and supportive team environment * Recognition and rewards for outstanding performance * Competitive compensation and benefits package If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and take the first step towards a rewarding and challenging career in medical billing and customer service. Apply for this job