Experienced Bilingual Spanish Call Center Customer Service Representative – Thrive in a Dynamic and Supportive Environment at careerzynith
Are you a motivated and customer-focused individual looking to make a real impact in a dynamic and supportive environment? Do you possess excellent communication skills and a passion for delivering exceptional customer experiences? If so, we invite you to join the careerzynith team as a Bilingual Spanish Call Center Customer Service Representative!
**About careerzynith**
careerzynith is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating exceptional outcomes for our clients and the millions of people who count on us. At careerzynith, we value individuality and recognize the unique strengths and perspectives that each of our associates brings to the table.
**Job Summary**
As a Bilingual Spanish Call Center Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests, status changes, complaints, and grievances. You will also maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
**Responsibilities**
* Act as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
* Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately document enrollment requests, status changes, complaints, and grievances
* Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background and drug screening required
**Preferred Qualifications**
* Previous experience in a call center environment, preferably in a customer service role
* Bilingual Spanish language proficiency
* Knowledge of the NJ Family Care Program and related program policies
* Experience working with web-based computer systems
**What We Offer**
* Competitive hourly rate of $17.00
* Paid training program with equipment provided
* Full-time schedule with 40 hours per week
* Career growth opportunities
* PerkSpot employee discount program
* Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture**
* careerzynith is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
* Our team is dedicated to delivering exceptional customer experiences and working collaboratively to achieve our goals.
* We offer a dynamic and supportive work environment that encourages growth, learning, and innovation.
**How to Apply**
If you're a motivated and customer-focused individual looking to make a real impact in a dynamic and supportive environment, we invite you to apply for the Bilingual Spanish Call Center Customer Service Representative position at careerzynith. Please submit your application through the link below:
Apply for the job now!
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for Individuals with Disabilities**
careerzynith is committed to providing reasonable accommodations for individuals with disabilities. If you require an accommodation to apply for or compete for employment with careerzynith, please submit your request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also contact us at [insert phone number].
**Vaccination Policy**
careerzynith values the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at careerzynith.
Apply for this job
**About careerzynith**
careerzynith is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating exceptional outcomes for our clients and the millions of people who count on us. At careerzynith, we value individuality and recognize the unique strengths and perspectives that each of our associates brings to the table.
**Job Summary**
As a Bilingual Spanish Call Center Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests, status changes, complaints, and grievances. You will also maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
**Responsibilities**
* Act as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
* Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately document enrollment requests, status changes, complaints, and grievances
* Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background and drug screening required
**Preferred Qualifications**
* Previous experience in a call center environment, preferably in a customer service role
* Bilingual Spanish language proficiency
* Knowledge of the NJ Family Care Program and related program policies
* Experience working with web-based computer systems
**What We Offer**
* Competitive hourly rate of $17.00
* Paid training program with equipment provided
* Full-time schedule with 40 hours per week
* Career growth opportunities
* PerkSpot employee discount program
* Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture**
* careerzynith is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
* Our team is dedicated to delivering exceptional customer experiences and working collaboratively to achieve our goals.
* We offer a dynamic and supportive work environment that encourages growth, learning, and innovation.
**How to Apply**
If you're a motivated and customer-focused individual looking to make a real impact in a dynamic and supportive environment, we invite you to apply for the Bilingual Spanish Call Center Customer Service Representative position at careerzynith. Please submit your application through the link below:
Apply for the job now!
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for Individuals with Disabilities**
careerzynith is committed to providing reasonable accommodations for individuals with disabilities. If you require an accommodation to apply for or compete for employment with careerzynith, please submit your request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also contact us at [insert phone number].
**Vaccination Policy**
careerzynith values the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at careerzynith.
Apply for this job