**Experienced Bilingual Licensed Customer Service Agent – Property & Casualty Insurance Expert**

At arenaflex, we're revolutionizing the insurance industry by putting customers at the forefront of everything we do. Our innovative approach to insurance has earned us recognition as one of the fastest-growing private companies in the nation, and we're looking for talented individuals like you to join our team. As a Bilingual Licensed Customer Service Agent, you'll play a critical role in delivering exceptional customer experiences and providing expert support to our policyholders. If you're passionate about insurance, have a knack for problem-solving, and are fluent in Spanish, we want to hear from you. **About arenaflex** arenaflex is a pioneering digital insurer that's changing the face of home insurance. We're committed to making policies convenient, affordable, and tailored to our customers' unique needs. Our cutting-edge technology platform enables seamless user experiences, customized coverage options, and fast, high-quality claims service. As a fully licensed carrier, we offer coverage through our reciprocal exchanges, which are owned by our policyholders. **What We're Looking For** We're seeking a highly skilled and bilingual Licensed Customer Service Agent to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our policyholders, answering questions, and resolving issues in a timely and professional manner. Your expertise in property and casualty insurance will be invaluable in helping our customers navigate their policies and make informed decisions. **Responsibilities** As a Bilingual Licensed Customer Service Agent, your day-to-day responsibilities will include: * Interacting with policyholders via phone, email, and chat to resolve questions and concerns * Contacting customers' banks and mortgage companies to obtain additional details * Creating and updating policies for customers to review * Submitting payments and issuing refunds * Educating customers on policies and coverages * Collaborating with internal teams to resolve complex issues and improve customer experiences * Participating in ongoing training and professional development to stay up-to-date on industry trends and best practices **Requirements** To be successful in this role, you'll need: * An active Property & Casualty (P&C) or Personal Lines insurance license * Experience in a call center or high-incoming call volume environment * Fluency in Spanish (bilingual preferred) * Home insurance experience highly preferred * Superior customer service skills, with a focus on empathy and problem-solving * Ability to work in a fast-paced environment with limited structure * Proficiency in Google Suite or similar tools, with the ability to navigate multiple tools and windows at once * A need for efficiency, with a focus on continuously improving processes and procedures **Availability and Training** We're looking for candidates who are available to work our standard shifts, which include: * 9:00 AM-6:00 PM CST * 10:00 AM - 7:00 PM CST You'll also be required to participate in our mandatory paid 10-week training period, which will equip you with the knowledge and skills you need to succeed in this role. **Benefits and Perks** As a valued member of our team, you'll enjoy a comprehensive benefits package, including: * Competitive salary and company equity through Restricted Stock Units (RSUs) * 401K with company match of up to 4% of eligible earnings * 16 days of accrued PTO per year, plus 10 paid holidays (8 company holidays plus 2 floating) * A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents * Continuing education and professional development opportunities **Why Join arenaflex?** At arenaflex, we're passionate about creating a workplace culture that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, and we offer a range of benefits and perks that reflect our commitment to our employees' well-being. Join our team and become part of a dynamic and innovative organization that's changing the face of insurance. **How to Apply** If you're a motivated and customer-focused individual with a passion for insurance, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity and Affirmative Action Employer. We're committed to creating a workplace culture that's inclusive, diverse, and respectful. We welcome applications from candidates of all backgrounds and perspectives. **State-Specific Requirements** Please note that this role is subject to state-specific requirements. We're currently hiring for our August 25, 2025 class, and we're looking for candidates who are able to live and work full-time in one of the following states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI. **Apply Now** Don't miss this opportunity to join a dynamic and innovative organization that's changing the face of insurance. Apply now to become a part of our team and start your career with arenaflex. Apply for this job