**Experienced Bilingual Healthcare Customer Service Representative – Remote Opportunity with arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of outsourced business processing solutions, we're committed to empowering our employees to reach new heights while growing our business to make a global impact. If you're an exceptional listener with a passion for helping others, we invite you to join our team as a Bilingual Healthcare Customer Service Representative. **About arenaflex** arenaflex is a Continuum Global Solutions, LLC company based in Hampton, Virginia, that provides innovative solutions to deliver outstanding results. Our can-do culture works together to make the ordinary exceptional. We're dedicated to connecting the right people with the right solutions to drive business growth and make a positive impact. **Job Summary** We're seeking a highly motivated and customer-focused Bilingual Healthcare Customer Service Representative to join our remote team. As a key member of our customer service team, you'll be responsible for providing exceptional support to US-based members and providers who have questions about their health, wellness, pre-authorizations, copayments, and prescription plan/coverage. If you're fluent in both English and Spanish, have a positive personality, and a desire to help others, we encourage you to apply. **Responsibilities** As a Bilingual Healthcare Customer Service Representative, you'll be responsible for: * Answering inbound calls in both English and Spanish from US customers and addressing questions and concerns regarding their healthcare benefits. * Actively listening to customers to understand their concerns and build a rapport that will make them feel heard and cared for. * Providing essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc. * Guiding callers through troubleshooting, navigating self-service options, using company site and/or using products or services. * Utilizing client-specific knowledge systems to research and review multiple documents to better serve the customer while keeping the customer engaged. * Following instructions provided through documented processes and procedures to ensure all compliance is met for government audits. * Empathizing and resolving concerns to simplify the customer's healthcare experience. * Navigating through multiple computer applications with speed and accuracy. * Adapting to learn new call types when business needs change and flex support in those areas. **Work at Home Requirements** To ensure a seamless and productive work experience, we require: * High-Speed Internet with at least 25 Mbps download speed and 15 Mbps upload speed (no satellite, Wi-Fi, or cellular/wireless carrier internet services). * A hard-wired internet connection via Ethernet cable to modem/router that you own/are responsible for (arenaflex will ship you company equipment to use). * A dedicated, quiet, and secured workspace with no distractions. * A USB wired headset with noise-canceling microphone. **Additional Requirements** To be successful in this role, you'll need: * 18+ years of age and a high school diploma or its equivalent. * Fluency in both English and Spanish. * Minimum of 1 year of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service). * Medicare and/or Medicaid experience would be a plus. * Exceptional customer service, active listening, and verbal and written communication skills. * High computer proficiency and navigation of multiple applications. * Willingness to work any shift between 10:00 am-1:00 am, 7 days a week, Eastern Standard Time, plus holidays and weekends (on holidays, extended hours 24/7 to small staff). * Professional positive attitude and courteous telephone etiquette. * Customer-focused personality and a desire to help people. **Benefits and Perks** As a valued member of our team, you'll enjoy: * Bi-lingual Spanish $16 per hour + overtime during peak needs. * Access to up to 50% of your pay immediately after your shift. * Health insurance (medical, dental, vision) and other benefits. * Pet insurance. * Paid, virtual training. * Remote work environment. * Opportunity for professional development. **Why Join arenaflex?** At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. We offer a range of benefits and perks that will help you achieve your career goals and improve your overall well-being. **How to Apply** If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with arenaflex. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Apply for this job