**Experienced Bilingual Healthcare Customer Service Representative – 100% Remote Texas Opportunity**
At arenaflex, we're on a mission to revolutionize the customer experience by connecting the right people with innovative solutions to deliver outstanding results. As a leading provider of outsourced business processing solutions, we empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and willingness to help others? Do you want to BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION? If so, we invite you to join our team as a Bilingual Healthcare Customer Service Representative. **About arenaflex** arenaflex is a Continuum Global Solutions LLC company based in Hampton, Virginia, that provides outsourced business processing solutions for an extensive client portfolio that includes both commercial and government entities. Our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. **Responsibilities** As a Bilingual Healthcare Customer Service Representative, you will be responsible for: * Answering inbound calls in both English and Spanish from US customers and addressing questions & concerns regarding their healthcare benefits. * Actively listening to customers to understand their concerns & building a rapport that will make them feel heard and cared for. * Providing essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc. * Guiding callers through troubleshooting, navigating self-service options, using company site and/or using products or services. * Utilizing client-specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged. * Following instructions provided through documented processes and procedures to ensure all compliance is met for government audits. * Empathizing and resolving concerns to simplify the customer's healthcare experience. * Navigating through multiple computer applications with speed & accuracy. * Adapting to learn new call types when business needs change & flexing support in those areas. **Work at Home Requirements** * High-Speed Internet With At Least 25 Mbps Download Speed & 15 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services) * Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment to use) * Dedicated, Quiet, & Secured Workspace with No Distractions * A USB Wired Headset with Noise Canceling Microphone **Additional Requirements** * 18+ Years & High School diploma or its equivalent * Must be fluent in both English & Spanish * Minimum of 1 year of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service) * Medicare and/or Medicaid experience would be a plus * Exceptional customer service, active listening, and verbal and written communication skills * High computer proficiency and navigation of multiple applications * Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff) * Professional Positive Attitude & Courteous Telephone Etiquette * Customer-focused personality and a desire to help people **Benefits & Perks** * Bi-lingual Spanish $16 per hour + Overtime during peak needs * Access up to 50% of your pay immediately after your shift * Health Insurance (Medical, Dental, Vision) & Other Benefits * Pet Insurance * Paid, Virtual Training * Remote work environment * Opportunity for Professional Development **Why Join arenaflex?** * Work from the comfort of your own home with a dedicated, quiet, and secured workspace. * Enjoy a competitive hourly rate of $16 per hour + Overtime during peak needs. * Access up to 50% of your pay immediately after your shift. * Enjoy comprehensive health insurance, including medical, dental, and vision benefits. * Take advantage of pet insurance and other benefits. * Receive paid, virtual training to help you succeed in your role. * Enjoy a remote work environment with the flexibility to work from anywhere. * Opportunities for professional development and growth. **How to Apply** If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, apply now! Visit our website to register as a candidate and submit your application. We can't wait to hear from you! Apply Job! **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Apply for this job