Experienced Bilingual English and Spanish Senior Customer Service Representative – National Remote Opportunity for Career Growth and Development in the Healthcare Industry
Welcome to arenaflex
Imagine being part of a team that makes a real difference in people's lives by providing exceptional customer service and support. At arenaflex, we are committed to helping people live healthier lives and making the health system work better for everyone. As a global organization, we deliver care aided by technology to help millions of people live healthier lives. Our team is guided by a culture of diversity and inclusion, and we are passionate about advancing health equity on a global scale.
Job Overview
We are seeking an experienced Bilingual English and Spanish Senior Customer Service Representative to join our team. As a Senior Customer Service Representative, you will have the opportunity to make a positive impact on the lives of our customers by providing exceptional service and support. You will be responsible for answering a high volume of calls from patients or their representatives, addressing their concerns, and providing solutions to their problems. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.
Key Responsibilities
Answer a high volume of calls from patients or their representatives, regarding patient bill balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns
Process adjustments, refunds, transfer bills, mail returns, and perform manual sales
Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices
Research, troubleshoot, and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed
Ability to perform all aspects of billing customer service as needed
May be a certified Medical Coder and/or involved in medical coding
Thorough navigation of both Quest Billing System and the web
Maintain all Compliance and HIPAA regulations at all times
Requirements
To be successful in this role, you will need to have the following qualifications:
High School Diploma/GED
Must be 18 years of age or older
2+ years of customer service experience OR 2+ years of experience in a medical office, call-center in healthcare OR office setting in healthcare while analyzing and solving customer problems
Bilingual fluency in English and Spanish
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to train for the first 6 weeks between the hours of 9:00 AM - 5:30 PM EST from Monday - Friday
Ability to work any of our full-time, 8-hour shift schedules during our normal business hours of 11:30 AM - 8:00 PM EST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications
Prior healthcare experience
Medical terminology experience
Knowledge of billing/finance and eligibility processes, practices, and concepts
Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Telecommuting Requirements
As a remote worker, you will need to have the following:
Ability to keep all company-sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills
To be successful in this role, you will need to have the following soft skills:
Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
Proficient conflict management skills including the ability to resolve stressful situations
Career Growth and Development
At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Senior Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. You will also have access to training and development programs, as well as opportunities for advancement within the company.
Work Environment and Company Culture
At arenaflex, we are passionate about creating a work environment that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we are committed to providing them with the tools and resources they need to succeed. Our company culture is guided by a set of values that include a commitment to excellence, integrity, and customer satisfaction.
Compensation and Benefits
We offer a competitive salary and benefits package, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). We also offer a flexible work environment, including the ability to telecommute from anywhere within the U.S.
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Senior Customer Service Representative at arenaflex, you will have the opportunity to make a real difference in the lives of our customers and advance your career in a dynamic and supportive environment. Apply today to join our team and start making a positive impact on the lives of others!
Apply Now
Imagine being part of a team that makes a real difference in people's lives by providing exceptional customer service and support. At arenaflex, we are committed to helping people live healthier lives and making the health system work better for everyone. As a global organization, we deliver care aided by technology to help millions of people live healthier lives. Our team is guided by a culture of diversity and inclusion, and we are passionate about advancing health equity on a global scale.
Job Overview
We are seeking an experienced Bilingual English and Spanish Senior Customer Service Representative to join our team. As a Senior Customer Service Representative, you will have the opportunity to make a positive impact on the lives of our customers by providing exceptional service and support. You will be responsible for answering a high volume of calls from patients or their representatives, addressing their concerns, and providing solutions to their problems. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.
Key Responsibilities
Answer a high volume of calls from patients or their representatives, regarding patient bill balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns
Process adjustments, refunds, transfer bills, mail returns, and perform manual sales
Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices
Research, troubleshoot, and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed
Ability to perform all aspects of billing customer service as needed
May be a certified Medical Coder and/or involved in medical coding
Thorough navigation of both Quest Billing System and the web
Maintain all Compliance and HIPAA regulations at all times
Requirements
To be successful in this role, you will need to have the following qualifications:
High School Diploma/GED
Must be 18 years of age or older
2+ years of customer service experience OR 2+ years of experience in a medical office, call-center in healthcare OR office setting in healthcare while analyzing and solving customer problems
Bilingual fluency in English and Spanish
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to train for the first 6 weeks between the hours of 9:00 AM - 5:30 PM EST from Monday - Friday
Ability to work any of our full-time, 8-hour shift schedules during our normal business hours of 11:30 AM - 8:00 PM EST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications
Prior healthcare experience
Medical terminology experience
Knowledge of billing/finance and eligibility processes, practices, and concepts
Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Telecommuting Requirements
As a remote worker, you will need to have the following:
Ability to keep all company-sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills
To be successful in this role, you will need to have the following soft skills:
Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
Proficient conflict management skills including the ability to resolve stressful situations
Career Growth and Development
At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Senior Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. You will also have access to training and development programs, as well as opportunities for advancement within the company.
Work Environment and Company Culture
At arenaflex, we are passionate about creating a work environment that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we are committed to providing them with the tools and resources they need to succeed. Our company culture is guided by a set of values that include a commitment to excellence, integrity, and customer satisfaction.
Compensation and Benefits
We offer a competitive salary and benefits package, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). We also offer a flexible work environment, including the ability to telecommute from anywhere within the U.S.
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Senior Customer Service Representative at arenaflex, you will have the opportunity to make a real difference in the lives of our customers and advance your career in a dynamic and supportive environment. Apply today to join our team and start making a positive impact on the lives of others!
Apply Now