Experienced Bilingual Customer Support Specialist - Overnights in Mission Viejo, CA
At careerzynith, we're on a mission to revolutionize the way businesses operate by providing top-notch products and exceptional customer service. As a leading distributor of shipping, industrial, and packaging materials, we're committed to helping our customers succeed. We're now seeking an experienced Bilingual Customer Support Specialist to join our team in Mission Viejo, CA.
**About careerzynith**
careerzynith is a family-owned company with over 9,000 employees across 13 locations in North America. We're proud to be a drug-free workplace and an EEO/AA Employer/Vet/Disabled. Our commitment to excellence has earned us a reputation as a trusted partner in the industry. We're dedicated to providing our employees with a supportive and inclusive work environment that fosters growth and development.
**Job Summary**
As a Bilingual Customer Support Specialist, you'll play a critical role in delivering exceptional customer service to our clients. You'll be responsible for processing customer orders, making product recommendations, and handling account inquiries using our world-class technology. You'll also be expected to build strong relationships with customers over phone, email, and chat, and help them navigate our website and online ordering system.
**Key Responsibilities**
* Process customer orders, make product recommendations, and handle account inquiries using world-class technology.
* Be a product and solutions expert! We'll equip you to answer product, pricing, and shipping questions quickly and confidently.
* Build business relationships with customers over phone, email, and chat.
* Understand customer needs and recommend careerzynith's best solutions.
* Help customers navigate careerzynith's website and online ordering.
**Minimum Requirements**
* High school diploma or equivalent. Bachelor's degree preferred.
* Excellent problem-solving, listening, and communication skills.
* Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
* Bilingual (English/Spanish) - fluent in both verbal and written forms.
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs.
* Paid holidays and generous paid time off.
* Tuition Assistance Program that covers professional continuing education.
* Employee Perks:
+ Best-in-class, clean, modern facilities.
+ First-class fitness center and nearby walking path.
**Work Environment and Culture**
* Fast-paced and dynamic work environment.
* Collaborative in-person setting with regular team events.
* Professional environment offers one-on-one peer mentoring and room to grow in your career.
* Opportunities for career growth and advancement.
**Compensation and Perks**
* Pay from $27 to $32 per hour with significant growth and earning potential!
* Includes $4 Shift Differential.
* Comprehensive benefits package, including health insurance, 401(k), and paid time off.
**How to Apply**
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
**Apply Now**
Apply for the job now!
Apply for this job
**About careerzynith**
careerzynith is a family-owned company with over 9,000 employees across 13 locations in North America. We're proud to be a drug-free workplace and an EEO/AA Employer/Vet/Disabled. Our commitment to excellence has earned us a reputation as a trusted partner in the industry. We're dedicated to providing our employees with a supportive and inclusive work environment that fosters growth and development.
**Job Summary**
As a Bilingual Customer Support Specialist, you'll play a critical role in delivering exceptional customer service to our clients. You'll be responsible for processing customer orders, making product recommendations, and handling account inquiries using our world-class technology. You'll also be expected to build strong relationships with customers over phone, email, and chat, and help them navigate our website and online ordering system.
**Key Responsibilities**
* Process customer orders, make product recommendations, and handle account inquiries using world-class technology.
* Be a product and solutions expert! We'll equip you to answer product, pricing, and shipping questions quickly and confidently.
* Build business relationships with customers over phone, email, and chat.
* Understand customer needs and recommend careerzynith's best solutions.
* Help customers navigate careerzynith's website and online ordering.
**Minimum Requirements**
* High school diploma or equivalent. Bachelor's degree preferred.
* Excellent problem-solving, listening, and communication skills.
* Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
* Bilingual (English/Spanish) - fluent in both verbal and written forms.
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs.
* Paid holidays and generous paid time off.
* Tuition Assistance Program that covers professional continuing education.
* Employee Perks:
+ Best-in-class, clean, modern facilities.
+ First-class fitness center and nearby walking path.
**Work Environment and Culture**
* Fast-paced and dynamic work environment.
* Collaborative in-person setting with regular team events.
* Professional environment offers one-on-one peer mentoring and room to grow in your career.
* Opportunities for career growth and advancement.
**Compensation and Perks**
* Pay from $27 to $32 per hour with significant growth and earning potential!
* Includes $4 Shift Differential.
* Comprehensive benefits package, including health insurance, 401(k), and paid time off.
**How to Apply**
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
**Apply Now**
Apply for the job now!
Apply for this job