**Experienced Bilingual Customer Support Specialist – Japanese (Keigo) and English for Omnichannel Support at blithequark**

Are you passionate about delivering exceptional customer experiences and fluent in both Japanese and English? Do you have a knack for using Honorific Japanese (Keigo) and a strong background in customer support for Japanese businesses? If so, we invite you to join blithequark as an Experienced Bilingual Customer Support Specialist – Japanese (Keigo) and English for Omnichannel Support. In this role, you will be part of a dynamic team that combines cutting-edge technology with human expertise to revolutionize customer experience. **About blithequark** blithequark is a forward-thinking organization that is pushing the boundaries of innovation in the industry. Our mission is to provide a seamless and personalized experience for our customers, and we are committed to delivering exceptional results. We believe in fostering a culture of collaboration, creativity, and continuous learning, and we are always looking for talented individuals who share our vision. **The Role** As an Experienced Bilingual Customer Support Specialist – Japanese (Keigo) and English for Omnichannel Support, you will be responsible for providing top-notch support to our students and instructors across multiple channels, including phone, email, chat, and social media. You will be the face of blithequark, ensuring that our customers receive prompt and effective solutions to their queries, and that their experience with our platform is nothing short of exceptional. **Key Responsibilities** * Provide omnichannel support to students and instructors in Japanese and English, using Honorific Japanese (Keigo) as required * Respond to customer inquiries and resolve issues in a timely and professional manner * Collaborate with internal teams to resolve complex issues and provide solutions * Develop and maintain a deep understanding of our platform and services to provide accurate and effective support * Continuously improve customer satisfaction and loyalty through proactive communication and issue resolution * Stay up-to-date with industry trends and best practices in customer support to ensure that our customers receive the highest level of service **Requirements** * 1+ years of experience in customer support for Japanese businesses * Advanced (C2) English Level * Knowledge and experience in using Honorific Japanese (Keigo) * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Proficiency in using customer support software and tools **Benefits** * Competitive compensation package * Attractive benefits package, including health insurance, retirement plan, and paid time off * Access to fitness workouts and wellness programs * Sabbatical leave to recharge and refocus * Training opportunities to develop your skills and advance your career * Collaborative and dynamic work environment with a team of passionate and dedicated professionals **Work Environment and Culture** At blithequark, we value diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We believe in fostering a culture of collaboration, creativity, and continuous learning, and we are always looking for ways to improve and grow. Our hybrid remote work environment allows you to work from the comfort of your own home or office, while still being connected to your team and the company. **Career Growth Opportunities and Learning Benefits** We are committed to helping our employees grow and develop their careers, and we offer a range of training and development opportunities to support your success. From mentorship programs to leadership development, we want to help you achieve your goals and reach your full potential. Our learning benefits include: * Access to online courses and training programs * Mentorship and coaching opportunities * Leadership development programs * Career advancement opportunities * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and career advancement. Apply for this job