Experienced Bilingual Customer Support Specialist – Central Time Zone Hours
**Join careerzynith, a rapidly growing healthcare technology company, in revolutionizing patient care and access to healthcare services.**
Are you a customer-centric individual with a passion for delivering exceptional support to patients and healthcare professionals? Do you possess fluency in Spanish and a strong background in high-volume customer service? If so, we invite you to join our growing team at careerzynith as a Bilingual Customer Support Specialist.
**About careerzynith**
careerzynith is a pioneering healthcare technology company dedicated to expanding access to care, lowering healthcare costs, and improving patient outcomes. Our mission is to reimagine the patient experience, delivered at home and powered by technology for scale. With a rapidly growing team of visionary leaders and a strong backing from prominent venture capitalists, we are poised to transform the healthcare landscape.
**The Role**
As a Bilingual Customer Support Specialist at careerzynith, you will be the first point of contact for our customers across the United States. Your primary responsibility will be to deliver flawless and timely support to our patients and healthcare partners. You will work from 9:00 am to 5:30 pm Central Time, Monday through Friday, and will be required to handle a high volume of inbound and outbound calls, texts, and emails.
**A Day in the Life**
* You will begin your day by fielding and resolving overnight questions and supporting requests from our customers and partners.
* Throughout the day, you will handle a high volume of customer inquiries, ensuring prompt and professional support.
* You will escalate questions and concerns to other teams for additional assistance, as needed.
* You will assist Clinical Managers and Sprinters (mobile phlebotomists) with real-time scheduling changes.
* You will handle clerical work, such as confirming PCP fax information, obtaining missing appointment information, providing appointment updates, and identifying areas for workflow improvement.
* You will also support the Care Coordination team by confirming PCP fax information, obtaining missing appointment information, providing appointment updates, and identifying areas for workflow improvement.
* You will handle additional responsibilities and/or projects as designated, which may include enhancements to processes and the facilitation of cross-training across various departments.
**About You**
* You must be willing to work Central Time Zone hours every weekday, from 9:00 am to 5:30 pm.
* You must be fluent in Spanish, with the ability to speak, write, and read proficiently.
* You should have at least 2 years of high-volume, fast-paced patient/customer service experience in the healthcare industry.
* You should be proficient in using electronic health record (EHR) systems and other healthcare software.
* You should possess strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams.
* You should have excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping.
* You should be able to adapt to changing priorities and work effectively in a fast-paced environment.
* You should be committed to maintaining patient confidentiality and delivering high-quality, patient-centered care.
* Experience coordinating tasks with national labs, such as Quest or LabCorp, is preferred.
* Experience using Zendesk is preferred.
**You Will Thrive at careerzynith If You**
* Are flexible, humble, and have a sense of humor.
* Excel at last-minute problem-solving and out-of-the-box thinking.
* Are highly organized and process-oriented.
* Communicate effectively when speaking and writing.
* Know how to prioritize tasks and escalate situations when necessary.
* Have experience working in an on-demand service or healthcare environment.
* Enjoy working in a fast-paced, high-pressure environment.
* Have a calm and understanding demeanor and the ability to empathize with customers' frustrations and needs.
**What We Offer**
* Medical, dental, and vision plans 100% paid for you and your dependents.
* Flexible PTO + 11 paid holidays per year.
* 401(k) with a match.
* 16-week parental leave policy for birthing parent, 8 weeks for all other parents.
* HSA contributions.
* Life insurance, plus short and long-term disability coverage.
* Annual learning stipend.
**Join Our Team**
If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we invite you to apply for the Bilingual Customer Support Specialist role at careerzynith. Please submit your application, including your resume and a cover letter, to [insert contact information].
Apply for this job
Are you a customer-centric individual with a passion for delivering exceptional support to patients and healthcare professionals? Do you possess fluency in Spanish and a strong background in high-volume customer service? If so, we invite you to join our growing team at careerzynith as a Bilingual Customer Support Specialist.
**About careerzynith**
careerzynith is a pioneering healthcare technology company dedicated to expanding access to care, lowering healthcare costs, and improving patient outcomes. Our mission is to reimagine the patient experience, delivered at home and powered by technology for scale. With a rapidly growing team of visionary leaders and a strong backing from prominent venture capitalists, we are poised to transform the healthcare landscape.
**The Role**
As a Bilingual Customer Support Specialist at careerzynith, you will be the first point of contact for our customers across the United States. Your primary responsibility will be to deliver flawless and timely support to our patients and healthcare partners. You will work from 9:00 am to 5:30 pm Central Time, Monday through Friday, and will be required to handle a high volume of inbound and outbound calls, texts, and emails.
**A Day in the Life**
* You will begin your day by fielding and resolving overnight questions and supporting requests from our customers and partners.
* Throughout the day, you will handle a high volume of customer inquiries, ensuring prompt and professional support.
* You will escalate questions and concerns to other teams for additional assistance, as needed.
* You will assist Clinical Managers and Sprinters (mobile phlebotomists) with real-time scheduling changes.
* You will handle clerical work, such as confirming PCP fax information, obtaining missing appointment information, providing appointment updates, and identifying areas for workflow improvement.
* You will also support the Care Coordination team by confirming PCP fax information, obtaining missing appointment information, providing appointment updates, and identifying areas for workflow improvement.
* You will handle additional responsibilities and/or projects as designated, which may include enhancements to processes and the facilitation of cross-training across various departments.
**About You**
* You must be willing to work Central Time Zone hours every weekday, from 9:00 am to 5:30 pm.
* You must be fluent in Spanish, with the ability to speak, write, and read proficiently.
* You should have at least 2 years of high-volume, fast-paced patient/customer service experience in the healthcare industry.
* You should be proficient in using electronic health record (EHR) systems and other healthcare software.
* You should possess strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams.
* You should have excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping.
* You should be able to adapt to changing priorities and work effectively in a fast-paced environment.
* You should be committed to maintaining patient confidentiality and delivering high-quality, patient-centered care.
* Experience coordinating tasks with national labs, such as Quest or LabCorp, is preferred.
* Experience using Zendesk is preferred.
**You Will Thrive at careerzynith If You**
* Are flexible, humble, and have a sense of humor.
* Excel at last-minute problem-solving and out-of-the-box thinking.
* Are highly organized and process-oriented.
* Communicate effectively when speaking and writing.
* Know how to prioritize tasks and escalate situations when necessary.
* Have experience working in an on-demand service or healthcare environment.
* Enjoy working in a fast-paced, high-pressure environment.
* Have a calm and understanding demeanor and the ability to empathize with customers' frustrations and needs.
**What We Offer**
* Medical, dental, and vision plans 100% paid for you and your dependents.
* Flexible PTO + 11 paid holidays per year.
* 401(k) with a match.
* 16-week parental leave policy for birthing parent, 8 weeks for all other parents.
* HSA contributions.
* Life insurance, plus short and long-term disability coverage.
* Annual learning stipend.
**Join Our Team**
If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we invite you to apply for the Bilingual Customer Support Specialist role at careerzynith. Please submit your application, including your resume and a cover letter, to [insert contact information].
Apply for this job