Experienced Bilingual Customer Support Online Chat Specialist (English + Spanish or Portuguese) for a Mission-Driven Tech Startup – Remote Contract Opportunity
Welcome to arenaflex
At arenaflex, we're on a mission to create a prayer and meditation app that is authentically Christian and Catholic, yet a valuable resource for anyone seeking to deepen their relationship with God. Our goal is to build something truly exceptional, combining the beauty of the Church's spirituality with world-class product and content execution. Since our launch in December 2018, we've been humbled by the incredible growth and traction, with over 15 million downloads and 250,000 5-star reviews. We're backed by some of the best mission-driven investors in the world and are excited to expand our team to help more people grow closer to God.
About the Role
We're seeking an experienced and passionate Customer Support Online Chat Specialist to join our team on a contract basis. As a bilingual specialist, you will provide top-notch support to our users via live chat, addressing their inquiries, and resolving issues in a professional and courteous manner. This is a remote contract role, offering flexibility and the opportunity to work from anywhere in the world. The contract is for 30-40 hours a week for a 4-month period, with the possibility of renewal based on performance.
Key Responsibilities
Answer live chat messages and support the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese
Collect and relay customer feedback to the rest of the arenaflex team
Identify potential issues and coordinate appropriately with the Development team
Support other Customer Support projects as necessary
Manage inbound and outbound calls to users, handling phone calls with professionalism and courtesy
Address inquiries, provide information, and resolve issues effectively
Requirements
To be successful in this role, you will need:
Strong fluency in English and being bilingual in Spanish and/or Portuguese
Fluency in Polish, German, French, Italian, or Tagalog is a plus
Familiarity with software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk is a strong plus
Coding knowledge is not required but is a plus
A minimum of 3 years of experience in Customer Support/Service
A reliably strong internet connection (at least 10 MB/s) is necessary
Flexibility to work various shifts, including evenings and weekends, if needed
Excellent communication skills in both English and the required bilingual language
What We Offer
By joining arenaflex, you'll have the opportunity to:
Be part of a mission-driven team that's making a real impact on people's lives
Contribute to the growth and development of a fast-paced startup
Receive a competitive compensation package
Enjoy flexibility and autonomy in a remote work environment
Develop your skills and expertise in customer support and tech
Career Growth and Learning
At arenaflex, we're committed to helping our team members grow and develop in their careers. As a Customer Support Online Chat Specialist, you'll have the opportunity to:
Learn from experienced professionals in the industry
Develop your skills in customer support, tech, and communication
Take on new challenges and responsibilities as the company grows
Contribute to the development of new projects and initiatives
Our Culture
At arenaflex, we value:
Passion and enthusiasm for our mission
Collaboration and teamwork
Open communication and feedback
Continuous learning and growth
Flexibility and adaptability in a fast-paced environment
Compensation and Benefits
We offer a competitive compensation package, including:
A hourly rate that's competitive with market rates
Opportunities for professional growth and development
A flexible and remote work environment
Access to cutting-edge technology and tools
A dynamic and supportive team environment
Conclusion
If you're passionate about our mission and have a strong desire to make a difference in people's lives, we encourage you to apply for this exciting opportunity. As a Customer Support Online Chat Specialist at arenaflex, you'll be part of a talented and dedicated team that's committed to helping people grow closer to God. Don't miss out on this chance to join a fast-paced and mission-driven startup that's changing lives. Apply now and take the first step towards an exciting and rewarding career with arenaflex!
Apply Now
At arenaflex, we're on a mission to create a prayer and meditation app that is authentically Christian and Catholic, yet a valuable resource for anyone seeking to deepen their relationship with God. Our goal is to build something truly exceptional, combining the beauty of the Church's spirituality with world-class product and content execution. Since our launch in December 2018, we've been humbled by the incredible growth and traction, with over 15 million downloads and 250,000 5-star reviews. We're backed by some of the best mission-driven investors in the world and are excited to expand our team to help more people grow closer to God.
About the Role
We're seeking an experienced and passionate Customer Support Online Chat Specialist to join our team on a contract basis. As a bilingual specialist, you will provide top-notch support to our users via live chat, addressing their inquiries, and resolving issues in a professional and courteous manner. This is a remote contract role, offering flexibility and the opportunity to work from anywhere in the world. The contract is for 30-40 hours a week for a 4-month period, with the possibility of renewal based on performance.
Key Responsibilities
Answer live chat messages and support the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese
Collect and relay customer feedback to the rest of the arenaflex team
Identify potential issues and coordinate appropriately with the Development team
Support other Customer Support projects as necessary
Manage inbound and outbound calls to users, handling phone calls with professionalism and courtesy
Address inquiries, provide information, and resolve issues effectively
Requirements
To be successful in this role, you will need:
Strong fluency in English and being bilingual in Spanish and/or Portuguese
Fluency in Polish, German, French, Italian, or Tagalog is a plus
Familiarity with software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk is a strong plus
Coding knowledge is not required but is a plus
A minimum of 3 years of experience in Customer Support/Service
A reliably strong internet connection (at least 10 MB/s) is necessary
Flexibility to work various shifts, including evenings and weekends, if needed
Excellent communication skills in both English and the required bilingual language
What We Offer
By joining arenaflex, you'll have the opportunity to:
Be part of a mission-driven team that's making a real impact on people's lives
Contribute to the growth and development of a fast-paced startup
Receive a competitive compensation package
Enjoy flexibility and autonomy in a remote work environment
Develop your skills and expertise in customer support and tech
Career Growth and Learning
At arenaflex, we're committed to helping our team members grow and develop in their careers. As a Customer Support Online Chat Specialist, you'll have the opportunity to:
Learn from experienced professionals in the industry
Develop your skills in customer support, tech, and communication
Take on new challenges and responsibilities as the company grows
Contribute to the development of new projects and initiatives
Our Culture
At arenaflex, we value:
Passion and enthusiasm for our mission
Collaboration and teamwork
Open communication and feedback
Continuous learning and growth
Flexibility and adaptability in a fast-paced environment
Compensation and Benefits
We offer a competitive compensation package, including:
A hourly rate that's competitive with market rates
Opportunities for professional growth and development
A flexible and remote work environment
Access to cutting-edge technology and tools
A dynamic and supportive team environment
Conclusion
If you're passionate about our mission and have a strong desire to make a difference in people's lives, we encourage you to apply for this exciting opportunity. As a Customer Support Online Chat Specialist at arenaflex, you'll be part of a talented and dedicated team that's committed to helping people grow closer to God. Don't miss out on this chance to join a fast-paced and mission-driven startup that's changing lives. Apply now and take the first step towards an exciting and rewarding career with arenaflex!
Apply Now