Experienced Bilingual Customer Service Representative – Spanish – Brooklyn Onsite
At careerzynith, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.
**About careerzynith**
careerzynith is a leading provider of customer experience solutions, partnering with top companies around the world to deliver exceptional customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. careerzynith customer care and call center solutions leverage world-class voice, chat, email, and social technologies. With a team of over 11,000 employees serving top-tier clients across multiple industry verticals, we are committed to delivering outstanding results and making a global impact.
**Join Our Team Today!**
We are hiring Spanish Bilingual Customer Service Representatives for our office in Brooklyn, New York, who will support incoming calls from New York City residents. In this position, you will find yourself speaking with New Yorkers who need your help navigating through work orders, departments that they need to speak with, answering questions, and even handling those resident complaints professionally, which can be challenging, but once resolved, it will be very fulfilling. This is a full-time position with full health and wellness benefits. We offer paid training, time off, and other employer perks!
**Responsibilities:**
Address incoming inquiries from NYC residents related to city-oriented issues
Maintain a professional demeanor with all customers and provide services with courtesy and patience
Create work orders, dispatch work to specific departments, respond to routine questions, and take and report complaints from the customer
Provide accurate information in a timely, professional, and courteous manner
Direct requests to the appropriate department or agency for further action
Build upon knowledge through product training, interactions with support staff, and quality that will enhance daily performance and call handling
**Requirements:**
A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience
Must be able to work onsite only at our Brooklyn, NY location
Bilingual in Spanish with a strong command of the English language with the ability to assist customers both in English and Spanish (training will be in English)
Professional written and verbal communication skills
Commitment to professionalism and a positive customer service experience
High level of computer proficiency and strong communication skills
Thrive in a fast-paced environment dealing with all types of customers and personalities
Willing to work evenings or overnight shifts with weekend schedule availability
**Benefits & Perks:**
Bilingual only $17 per hour – Training Wage
Bilingual only $18-19 per hour – After Training Wage (based on shift selection) + earn weekly attendance/performance bonuses
Full health and wellness benefits Day 1 of employment
Paid time off
401(k) retirement plan + company-paid life insurance
**Why Join careerzynith?**
At careerzynith, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we are committed to helping our employees reach their full potential. With a focus on innovation, teamwork, and customer satisfaction, we are dedicated to making a positive impact in the lives of our customers and employees alike.
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and our talent acquisition team will be in touch to discuss your qualifications further.
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of customer experience solutions, partnering with top companies around the world to deliver exceptional customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. careerzynith customer care and call center solutions leverage world-class voice, chat, email, and social technologies. With a team of over 11,000 employees serving top-tier clients across multiple industry verticals, we are committed to delivering outstanding results and making a global impact.
**Join Our Team Today!**
We are hiring Spanish Bilingual Customer Service Representatives for our office in Brooklyn, New York, who will support incoming calls from New York City residents. In this position, you will find yourself speaking with New Yorkers who need your help navigating through work orders, departments that they need to speak with, answering questions, and even handling those resident complaints professionally, which can be challenging, but once resolved, it will be very fulfilling. This is a full-time position with full health and wellness benefits. We offer paid training, time off, and other employer perks!
**Responsibilities:**
Address incoming inquiries from NYC residents related to city-oriented issues
Maintain a professional demeanor with all customers and provide services with courtesy and patience
Create work orders, dispatch work to specific departments, respond to routine questions, and take and report complaints from the customer
Provide accurate information in a timely, professional, and courteous manner
Direct requests to the appropriate department or agency for further action
Build upon knowledge through product training, interactions with support staff, and quality that will enhance daily performance and call handling
**Requirements:**
A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience
Must be able to work onsite only at our Brooklyn, NY location
Bilingual in Spanish with a strong command of the English language with the ability to assist customers both in English and Spanish (training will be in English)
Professional written and verbal communication skills
Commitment to professionalism and a positive customer service experience
High level of computer proficiency and strong communication skills
Thrive in a fast-paced environment dealing with all types of customers and personalities
Willing to work evenings or overnight shifts with weekend schedule availability
**Benefits & Perks:**
Bilingual only $17 per hour – Training Wage
Bilingual only $18-19 per hour – After Training Wage (based on shift selection) + earn weekly attendance/performance bonuses
Full health and wellness benefits Day 1 of employment
Paid time off
401(k) retirement plan + company-paid life insurance
**Why Join careerzynith?**
At careerzynith, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we are committed to helping our employees reach their full potential. With a focus on innovation, teamwork, and customer satisfaction, we are dedicated to making a positive impact in the lives of our customers and employees alike.
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and our talent acquisition team will be in touch to discuss your qualifications further.
Apply Job!
Apply for this job