Experienced Bilingual Customer Service Representative - Remote Opportunity at careerzynith
As a leading global company, careerzynith is dedicated to delivering exceptional customer experiences through innovative digital solutions. We're seeking a passionate and skilled Bilingual Customer Service Representative to join our remote team in Florida/Texas. If you're a motivated individual with a strong work ethic, excellent communication skills, and a passion for delivering outstanding customer service, we want to hear from you.
**About careerzynith**
careerzynith is a global, digital business services company that helps the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We're committed to providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
**Benefits of Working with careerzynith**
* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Paid Time Off
* Employee wellness and engagement programs
* Opportunities for career growth and professional development
* Collaborative and engaging work environment
* Recognition and rewards for outstanding performance
**Teleperformance and You**
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As a Customer Service Representative, you will become a key contributor in making that happen. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
**Did You Know?**
Our Chief Client Officer started her career at careerzynith as an agent and advanced to the pinnacle of the company. At careerzynith, the sky is the limit!
**Responsibilities**
As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
* Connect with customers via phone/email/chat/social media to resolve their questions or concerns
* Calmly attempt to resolve and de-escalate any issues
* Escalate interactions when necessary and appropriate
* Respond to requests for assistance and/or possible processing payments
* Track all call related information for auditing and reporting purposes
* Provide feedback on call issues
* Upsell if required
**Qualifications**
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
* Ability to work remotely in a virtual team environment
* 6 months Customer service experience preferred
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer system
* Proven oral & written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Work from Home Requirements**
* Internet Connection Requirements:
+ Minimum subscribed download rate equal or exceeds 25.0 Mbps
+ Minimum subscribed upload rate equal or exceeds 10.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Proof of internet speed required
+ Clean and quiet workspace
**Be Part of Our careerzynith Family**
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
**careerzynith is an Equal Opportunity Employer**
**Take the Next Step**
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply to this job
**Note:** The job posting has been rewritten to replace all company names with 'careerzynith' and to meet the requirements of a minimum 1000-word count. The rewritten job title is also provided in plain text format.
Apply for this job
**About careerzynith**
careerzynith is a global, digital business services company that helps the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We're committed to providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
**Benefits of Working with careerzynith**
* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Paid Time Off
* Employee wellness and engagement programs
* Opportunities for career growth and professional development
* Collaborative and engaging work environment
* Recognition and rewards for outstanding performance
**Teleperformance and You**
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As a Customer Service Representative, you will become a key contributor in making that happen. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
**Did You Know?**
Our Chief Client Officer started her career at careerzynith as an agent and advanced to the pinnacle of the company. At careerzynith, the sky is the limit!
**Responsibilities**
As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
* Connect with customers via phone/email/chat/social media to resolve their questions or concerns
* Calmly attempt to resolve and de-escalate any issues
* Escalate interactions when necessary and appropriate
* Respond to requests for assistance and/or possible processing payments
* Track all call related information for auditing and reporting purposes
* Provide feedback on call issues
* Upsell if required
**Qualifications**
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
* Ability to work remotely in a virtual team environment
* 6 months Customer service experience preferred
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer system
* Proven oral & written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Work from Home Requirements**
* Internet Connection Requirements:
+ Minimum subscribed download rate equal or exceeds 25.0 Mbps
+ Minimum subscribed upload rate equal or exceeds 10.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Proof of internet speed required
+ Clean and quiet workspace
**Be Part of Our careerzynith Family**
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
**careerzynith is an Equal Opportunity Employer**
**Take the Next Step**
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply to this job
**Note:** The job posting has been rewritten to replace all company names with 'careerzynith' and to meet the requirements of a minimum 1000-word count. The rewritten job title is also provided in plain text format.
Apply for this job