**Experienced Bilingual Customer Service Representative – Remote Opportunity at arenaflex**

At arenaflex, we're on a mission to revolutionize the mortgage lending and servicing industry by providing exceptional customer experiences and innovative solutions. As a leading national mortgage lender and servicer, we're committed to helping our customers achieve their homeownership goals. We're now seeking an experienced Bilingual Customer Service Representative to join our team and help us deliver outstanding service to our customers. **Job Summary:** As a Bilingual Customer Service Representative at arenaflex, you'll play a vital role in resolving borrower inquiries on current mortgage loans, providing high-quality service, and adhering to regulatory requirements. As a bilingual representative, you'll handle inquiries in the customer's preferred language, ensuring that our customers receive the support they need to navigate their mortgage journey. **Work Schedule:** Our team works Monday through Friday from 9:30 a.m. to 6:00 p.m. PST, with one Saturday per month required. We understand the importance of work-life balance, and we're committed to providing a flexible schedule that allows you to meet your personal and professional goals. **Essential Duties and Responsibilities:** * Respond to borrower inbound calls concerning their account, ensuring high-quality service, adhering to productivity, and regulatory requirements. * Research customer issues and work towards resolution when needed. Update servicing system with relevant notes/comments. * Prioritize the needs of the business, completing assigned outbound calls as inbound call volume permits. * Complete follow-up tasks to ensure customer satisfaction and resolution. * Perform miscellaneous duties as assigned. **Position Requirements:** * High school diploma or equivalent required * General call center experience preferred * Experience with loan servicing a plus * Experience using specified second language in a professional capacity is preferred. Language testing may be required. **Functional/Technical Skills:** * Effective verbal and written communication skills in both English and specified second language. * Strong customer service skills * Ability to problem-solving * Ability to work in a fast-paced environment * Ability to multi-task and manage time effectively * Working knowledge of Microsoft Windows applications **Environmental/Physical Demands:** Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands, and fingers to reach, handle, or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Benefits:** Our benefits package includes: * 3 comprehensive Cigna or Kaiser medical plans * Dental and vision insurance * Short-term and long-term disability insurance * Basic life insurance * 401(k) * 10 employer-paid holidays * Supplemental benefits, including life insurance, critical illness, and accident plans **Company Description:** At arenaflex, we're a privately held, full-service, national mortgage lender and servicer company. We're FNMA and FHLMC approved and sell through the Retail and Correspondent Channels, offering FHA, VA, Conventional, USDA, Jumbo, Non-QM, and many other products. We're committed to reaching month-over-month sales and servicing increases, and we're excited to have you join our team! **Why Join arenaflex?** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Flexible schedule and work-life balance **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job