**Experienced Bilingual Customer Service Representative – Remote (New Mexico Residents) for a Forward-Thinking Global Organization**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess excellent communication skills in both Spanish and English? If so, we invite you to join our team at blithequark as a remote Customer Service Representative. As a member of our diverse and dynamic team, you will have the opportunity to work from the comfort of your own home, providing top-notch support to our clients while growing your career in a people-first culture. **About blithequark** blithequark is a global organization that has earned numerous awards for being a "World's Best Workplace," "Happiest Employees," and "Best Companies for Career Growth." We pride ourselves on fostering a culture of inclusivity, diversity, and belonging, where every team member feels valued and empowered to contribute to our mission. Our team is comprised of individuals from over 70 countries, working together to deliver exceptional customer experiences and drive business growth through innovative technology. **Career Growth and Personal Development** At blithequark, we believe in investing in our team members' growth and development. As a remote Customer Service Representative, you will have access to comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Our commitment to career growth is evident in our promotion rate, where about 80% of our managers and leaders have been promoted from within. We offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. **Key Responsibilities** As a Customer Service Representative working from home, you will: * Provide inbound customer support using a call flow guide in the customer's preferred language * Help customers resolve basic technical issues * Track, document, and retrieve information in databases * Offer additional products and/or services * Deliver expert customer experiences with a smile **Qualifications** To succeed in this role, you will need: * The ability to read, write, and speak fluently in both Spanish and English * 1+ year of customer service experience * Open availability * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence **What's in it for you?** At blithequark, we invest in our team members' success and well-being. Benefits available to eligible U.S. employees in this role include: * Paid training and performance-based incentives * Starting wage between $15.00/hr - $25.00/hr * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Join our team today!** If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. As a remote Customer Service Representative at blithequark, you will have the chance to grow your career, develop new skills, and make a meaningful impact on our clients' lives. **How to apply:** To apply for this role, please visit our website and submit your application. We look forward to reviewing your qualifications and learning more about your career goals. **Equal Opportunity Employer** blithequark is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. We are committed to diversity, equity, and inclusion in all aspects of our business. If you require a reasonable accommodation to apply for this position, please click here. **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listed here. **Additional Information:** For more information regarding your EEO rights as an applicant, please visit the following websites: * English * Spanish To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job