**Experienced Bilingual Customer Service Representative – Remote Healthcare Support**

At arenaflex, we're dedicated to providing exceptional support to families navigating the complexities of healthcare plans. As a Bilingual Customer Service Representative, you'll play a vital role in assisting families in understanding and enrolling in healthcare plans, making a meaningful difference in their lives. If you're passionate about delivering top-notch customer service, possess excellent communication skills, and are fluent in English and another language, we invite you to join our team. **About arenaflex** arenaflex is a leading process services provider to Government Health and Human services agencies in the US. Our mission is to empower individuals and families by providing accessible, high-quality healthcare support. We're committed to fostering a culture of excellence, innovation, and employee growth. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. **Job Overview** As a Bilingual Customer Service Representative, you'll be responsible for: * Responding to inbound 800-line calls and completing outbound support calls to assist beneficiaries with healthcare plan enrollment and disenrollment * Maintaining updated knowledge of the HCO program, including its policies and procedures * Assisting beneficiaries with medical exemptions and waiver inquiries * Providing beneficiaries with status updates on enrollment, disenrollment, medical exemptions, and waivers * Meeting production and quality assurance goals as defined for this position * Performing other duties as assigned by management **Essential Job Duties** * Respond to inbound 800-line calls and complete outbound support calls to assist beneficiaries with healthcare plan enrollment and disenrollment * Assist beneficiaries by completing enrollment transaction request transactions, as applicable * Maintain updated knowledge of the HCO program, including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project and/or client and as referenced in desk procedures for the position * Maintain knowledge of contract compliance provisions of the project and meet those provisions that are applicable to this job position * Follow policies and procedures applicable to the position * Maintain updated knowledge of managed care plans that are available to beneficiaries in their service area * Assist beneficiaries in enrolling/disenrolling in managed care plans * Assist beneficiaries with medical exemptions and waiver inquiries * Provide beneficiaries with status of enrollment/disenrollment, medical exemptions, and waivers * Meet Production and Quality Assurance goals as defined for this position * Meet all standards established for this position as outlined in the attached performance criteria * Provide backup to the forms processing and research functions in Central Operations at minimum quality standards as specified for a Forms Processor and a Research Analyst level * Perform other duties as may be assigned by management **Qualifications / Requirements** * Education: High School diploma, GED, or equivalent certification * Experience: One year of experience in the field or related area * Computer literacy with the ability to quickly learn new software programs * Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent * Excellent organizational, interpersonal, written, and verbal communication skills * Ability to perform comfortably in a fast-paced, deadline-oriented work environment * Ability to successfully execute many complex tasks simultaneously * Ability to work as a team member, as well as independently * Computer literacy with the ability to quickly learn new software programs **Preferred Qualifications** * Experience in a health or human services field dealing with the public in a call center environment * Bilingual fluency in English and one of the following languages: Armenian, Cambodian, Cantonese, Japanese, Korean, Mandarin, Russian, Tagalog, Thai, Spanish, Laotian, and Vietnamese **Work Environment and Culture** As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home. Our team is dedicated to fostering a culture of excellence, innovation, and employee growth. We offer a dynamic and supportive work environment, with opportunities for professional development and career advancement. **Compensation and Benefits** * 401(k) plan * Dental insurance * Health insurance * Vision insurance * Work from home * 8-hour shift * 40 hours per week **How to Apply** If you're passionate about delivering exceptional customer service and possess the skills and qualifications outlined above, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note** Candidates that are offered a position are required to pass pre-employment background screenings. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Apply for this job