**Experienced Bilingual Customer Service Representative – Public Housing Authority Support**

**Join arenaflex, a leading provider of public housing authority support services, as we seek a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients, providing support to our inspectors and clients, and ensuring that our clients' policies and procedures, as well as HUD requirements and guidelines, are being observed in the day-to-day operations.** **About arenaflex** arenaflex is a trusted partner of choice for public housing authorities who demand product and service excellence. With over 1,000,000 inspections conducted across the nation and a bilingual customer service center, arenaflex understands the unique needs of the housing industry. Based in Chattanooga, Tennessee, arenaflex is an American company, proudly operating as a woman- and veteran-owned enterprise. **Our Mission** At arenaflex, we are dedicated to providing Section 3 opportunities and to hiring and extensively training local staff. We believe in giving back to the community through community service and involvement. Our services include HQS Inspection Services, Remote Recertification Services, SEMAP Reviews, Rent Reasonableness Studies, Rent Determination and Negotiation, UPCS Inspectors, PHA Policy Counseling, and HCV Program Management Services. **Job Description** **MUST BE BILINGUAL/FLUENT IN SPANISH AND ENGLISH** We are currently hiring part-time and full-time customer service associates for work-at-home positions after training. Training will be conducted in office. This position is perfect for college students who are available during normal business hours. We offer flexibility based on your schedule provided the hours you are available meet the needs of our company. **Key Responsibilities** * Operate phone and computer systems to provide exceptional customer service to clients * Serve as liaison between inspectors and clients to resolve questions and issues * Provide customer service for incoming telephone calls, emails, and letters by responding or routing in a timely, efficient, and appropriate manner * Communicate with inspectors and inspection managers to resolve questions from clients and inspection issues * Handle email requests from customers, including reinspection approvals, customer questions, etc. * Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments * Ensure that the client's policies and procedures, as well as HUD requirements and guidelines, are being observed in the day-to-day operations * Effectively communicate with arenaflex co-workers, the client's staff members, and supervisors regarding project status, client issues, and work assignments via personal conversation, fax, email, and phone * Exercise discretion in all matters regarding the general business operations of arenaflex **Qualifications** * Graduation from high school or GED * 1-3 years of work experience in customer service preferred * Any equivalent combination of education, training, and experience, which in the sole determination of arenaflex constitutes the required knowledge and abilities * Bilingual/fluency in Spanish and English * Proven proficiency of modern office equipment, including multi-line phone, computer, printer, fax, scanner, and copier * Ability to prepare and present ideas in a clear and concise manner, both orally and in written form * Accurate typing skills with a minimum typing speed of 40wpm * Ability to establish, maintain, and promote effective working relationships with departmental employees, co-workers, vendors, consultants, contractors, and landlords/tenants * Ability to effectively communicate with people from a broad range of socio-economic backgrounds * Ability to work productively in a variety of working conditions and environments **Physical Requirements** * Must be able to read various documents and operate office equipment (75-100%) * Must have acute hearing ability (75-100%) * Must be able to sit for extended periods (75-100%) * Must have ability to perform repetitive hand motions (75-100%) **Physical Dimensions** * Moderate work: Exerting minimal force occasionally to move objects less than 25 lbs. **Benefits** * Competitive salary * 401(k) plan * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance * Work from home option **Shift** * Day shift **Language** * Spanish (required) **Ability to Commute** * Chattanooga, TN 37421 (required) **Ability to Relocate** * Chattanooga, TN 37421: Relocate before starting work (required) **Work Location** * Hybrid remote in Chattanooga, TN 37421 **How to Apply** If you believe you have what it takes to join our team, submit your application without delay. We are keen to hear from talented candidates like you. Apply for this job