Experienced Bilingual Customer Service Representative – New Berlin, WI
At careerzynith, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading distributor of shipping, industrial, and packaging materials, we're committed to providing top-notch products and services to our customers. We're now seeking an experienced Bilingual Customer Service Representative to join our team in New Berlin, WI.
**About careerzynith**
careerzynith is a family-owned company with over 9,000 employees across 13 locations in North America. We're proud to be a leading distributor of shipping, industrial, and packaging materials, and we're committed to providing our customers with the best possible products and services. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction.
**Job Summary**
As a Bilingual Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences through phone, email, and chat interactions. You'll be responsible for processing customer orders and inquiries, communicating with customers in a collaborative call center environment, and helping customers navigate our website and online ordering system. If you're passionate about providing legendary customer service and have a flair for languages, we want to hear from you!
**Position Responsibilities**
* Process customer orders and inquiries in a collaborative call center environment using world-class technology
* Communicate with customers over phone, email, and chat to resolve their queries and concerns
* Help customers navigate our website and online ordering system to ensure a seamless shopping experience
* Become a product and solutions expert by learning about our products and services, and providing accurate information to customers
* Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Bilingual (English/Spanish) - fluent in both verbal and written forms
* Strong communication and problem-solving skills
* Ability to work in a fast-paced call center environment
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs to reward your hard work and dedication
* Paid holidays and generous paid time off to recharge and relax
* Tuition Assistance Program that covers professional continuing education to help you grow and develop in your career
* Employee Perks, including:
+ Café featuring affordable daily meal options from local restaurants
+ On-site fitness center and beautifully maintained walking paths
+ Best-in-class, clean, modern facilities
**Work Environment and Company Culture**
* Our call center is a dynamic and fast-paced environment where you'll work with a team of passionate and dedicated customer service representatives
* We're committed to providing a safe and inclusive work environment that promotes diversity, equity, and inclusion
* Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction
* We're a drug-free workplace and an equal opportunity employer
**Compensation and Career Growth**
* Competitive hourly rate of $23-$28 per hour, with significant growth and earning potential!
* Opportunities for career growth and advancement within the company
* Professional development and training programs to help you grow and develop in your career
* Recognition and rewards for outstanding performance and contributions to the team
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a flair for languages, we want to hear from you! Apply now to become a part of our team at careerzynith.
Apply for this job
**About careerzynith**
careerzynith is a family-owned company with over 9,000 employees across 13 locations in North America. We're proud to be a leading distributor of shipping, industrial, and packaging materials, and we're committed to providing our customers with the best possible products and services. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction.
**Job Summary**
As a Bilingual Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences through phone, email, and chat interactions. You'll be responsible for processing customer orders and inquiries, communicating with customers in a collaborative call center environment, and helping customers navigate our website and online ordering system. If you're passionate about providing legendary customer service and have a flair for languages, we want to hear from you!
**Position Responsibilities**
* Process customer orders and inquiries in a collaborative call center environment using world-class technology
* Communicate with customers over phone, email, and chat to resolve their queries and concerns
* Help customers navigate our website and online ordering system to ensure a seamless shopping experience
* Become a product and solutions expert by learning about our products and services, and providing accurate information to customers
* Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Bilingual (English/Spanish) - fluent in both verbal and written forms
* Strong communication and problem-solving skills
* Ability to work in a fast-paced call center environment
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs to reward your hard work and dedication
* Paid holidays and generous paid time off to recharge and relax
* Tuition Assistance Program that covers professional continuing education to help you grow and develop in your career
* Employee Perks, including:
+ Café featuring affordable daily meal options from local restaurants
+ On-site fitness center and beautifully maintained walking paths
+ Best-in-class, clean, modern facilities
**Work Environment and Company Culture**
* Our call center is a dynamic and fast-paced environment where you'll work with a team of passionate and dedicated customer service representatives
* We're committed to providing a safe and inclusive work environment that promotes diversity, equity, and inclusion
* Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction
* We're a drug-free workplace and an equal opportunity employer
**Compensation and Career Growth**
* Competitive hourly rate of $23-$28 per hour, with significant growth and earning potential!
* Opportunities for career growth and advancement within the company
* Professional development and training programs to help you grow and develop in your career
* Recognition and rewards for outstanding performance and contributions to the team
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a flair for languages, we want to hear from you! Apply now to become a part of our team at careerzynith.
Apply for this job