Experienced Bilingual Customer Service Representative – Multilingual Support Expert
At careerzynith, we're revolutionizing the way customer experience is scaled. Our cutting-edge on-demand contact center platform combines exceptional agents with precision staffing technology to deliver flawless service, even during peak demand. We help brands and BPOs eliminate SLA risks, reduce costs by up to 35%, and retain customers with consistently high-quality support. With 30-minute staffing flexibility and seamless AI integration, careerzynith ensures you always have the right agents, at the right time — without wasting budget.
**Join Our Growing Support Team**
We're seeking a motivated and empathetic Bilingual Call Center Customer Service Representative (Spanish/English) to join our dynamic support team. In this role, you will be the front line of communication for our clients' customers—resolving issues, answering questions, and delivering exceptional service in both English and Spanish. This role requires someone who thrives in a fast-paced, virtual environment, is confident handling high-volume calls, and is comfortable using a range of support tools and technology.
**About the Role**
As a Bilingual Customer Service Representative, you will be responsible for:
- Responding to inbound customer calls in both English and Spanish
- Delivering clear, empathetic communication to resolve issues efficiently
- Handling billing questions, product inquiries, troubleshooting, and general support
- Following up with customers when needed and escalating unresolved issues appropriately
- Meeting or exceeding KPIs including call quality, resolution time, and schedule adherence
- Documenting all customer interactions accurately in the CRM or ticketing system
- Maintaining professionalism and courtesy during high-stress or escalated interactions
- Staying informed on client updates, product changes, and new procedures
- Participating in team meetings and contributing to feedback on processes or customer pain points
- Collaborating with team leads and QA specialists to ensure call quality and service consistency
- Using various support tools such as CRMs, dialers, knowledge bases, and chat platforms
- Reporting technical issues and helping test updates to support systems as needed
- Acting as a brand ambassador for the client, creating a positive, consistent experience
- Demonstrating ownership of customer outcomes from start to finish
- Taking initiative to flag repeat issues or gaps in the customer journey
**Essential Qualifications**
- Bilingual in Spanish and English (fluent in speaking, reading, and writing both languages)
- 1+ years of experience in a call center or customer service role
- Strong communication skills with the ability to simplify complex information
- Experience working in a fast-paced, remote support environment
- Comfort using call center and CRM tools (e.g., Zendesk, Salesforce, Dialpad, Five9)
- High emotional intelligence and customer-first mindset
- Punctual and dependable with excellent time management skills
**Desirable Qualifications**
- Experience supporting customers in a tech, e-commerce, or startup environment
- Knowledge of call center QA metrics and experience receiving quality feedback
- Familiarity with digital collaboration tools (Slack, Zoom, Google Workspace)
- Experience working with 1099/freelance teams or in flexible staffing models
**Benefits**
- Competitive hourly rate or project-based compensation
- Flexible scheduling and remote work
- Growth opportunities with a fast-moving startup
- Supportive and inclusive team culture
**Equal Opportunity Employer**
careerzynith celebrates diversity and is committed to creating an inclusive environment for all team members. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
**Location**
Florida
**How to Apply**
If you're passionate about delivering exceptional customer service and are fluent in both English and Spanish, we encourage you to apply for this exciting opportunity. Please submit your application through the link below.
Apply for the job now!
Apply for this job
**Join Our Growing Support Team**
We're seeking a motivated and empathetic Bilingual Call Center Customer Service Representative (Spanish/English) to join our dynamic support team. In this role, you will be the front line of communication for our clients' customers—resolving issues, answering questions, and delivering exceptional service in both English and Spanish. This role requires someone who thrives in a fast-paced, virtual environment, is confident handling high-volume calls, and is comfortable using a range of support tools and technology.
**About the Role**
As a Bilingual Customer Service Representative, you will be responsible for:
- Responding to inbound customer calls in both English and Spanish
- Delivering clear, empathetic communication to resolve issues efficiently
- Handling billing questions, product inquiries, troubleshooting, and general support
- Following up with customers when needed and escalating unresolved issues appropriately
- Meeting or exceeding KPIs including call quality, resolution time, and schedule adherence
- Documenting all customer interactions accurately in the CRM or ticketing system
- Maintaining professionalism and courtesy during high-stress or escalated interactions
- Staying informed on client updates, product changes, and new procedures
- Participating in team meetings and contributing to feedback on processes or customer pain points
- Collaborating with team leads and QA specialists to ensure call quality and service consistency
- Using various support tools such as CRMs, dialers, knowledge bases, and chat platforms
- Reporting technical issues and helping test updates to support systems as needed
- Acting as a brand ambassador for the client, creating a positive, consistent experience
- Demonstrating ownership of customer outcomes from start to finish
- Taking initiative to flag repeat issues or gaps in the customer journey
**Essential Qualifications**
- Bilingual in Spanish and English (fluent in speaking, reading, and writing both languages)
- 1+ years of experience in a call center or customer service role
- Strong communication skills with the ability to simplify complex information
- Experience working in a fast-paced, remote support environment
- Comfort using call center and CRM tools (e.g., Zendesk, Salesforce, Dialpad, Five9)
- High emotional intelligence and customer-first mindset
- Punctual and dependable with excellent time management skills
**Desirable Qualifications**
- Experience supporting customers in a tech, e-commerce, or startup environment
- Knowledge of call center QA metrics and experience receiving quality feedback
- Familiarity with digital collaboration tools (Slack, Zoom, Google Workspace)
- Experience working with 1099/freelance teams or in flexible staffing models
**Benefits**
- Competitive hourly rate or project-based compensation
- Flexible scheduling and remote work
- Growth opportunities with a fast-moving startup
- Supportive and inclusive team culture
**Equal Opportunity Employer**
careerzynith celebrates diversity and is committed to creating an inclusive environment for all team members. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
**Location**
Florida
**How to Apply**
If you're passionate about delivering exceptional customer service and are fluent in both English and Spanish, we encourage you to apply for this exciting opportunity. Please submit your application through the link below.
Apply for the job now!
Apply for this job