**Experienced Bilingual Customer Service Representative - Govt Public Trust Clearance - Spanish English**

Are you a customer service enthusiast with a passion for making a difference in people's lives? Do you possess excellent communication skills in both English and Spanish? If so, we invite you to join arenaflex, a leading provider of customer experience solutions, as a Bilingual Customer Service Representative - Govt Public Trust Clearance - Spanish English. This is an exciting opportunity to work remotely, support critical government contracts, and contribute to the success of our team. **About arenaflex** arenaflex is a renowned company that has been making customers happy since 1982. We pride ourselves on delivering exceptional customer experiences powered by our unique blend of humanity and technology. As a global leader in customer experience solutions, we work with many of the world's leading brands to provide innovative and engaging experiences for their customers. Our mission is to empower our employees to be their authentic selves, fostering a culture of inclusivity, diversity, and respect. **What You'll Be Doing** As a Bilingual Customer Service Representative - Govt Public Trust Clearance - Spanish English, you will play a vital role in supporting critical government contracts. You will be responsible for: * Consulting with customers to understand their needs and provide solutions via various communication channels, including voice, email, and chat * Responding to customer inquiries with active listening and empathy * Resolving customer issues with patience and understanding * Collaborating with your team to ensure seamless customer experiences **What You Bring to the Role** To succeed in this role, you will need: * 6 months or more of customer service experience * High school diploma or equivalent * Excellent written and verbal communication skills in Spanish and English * Computer experience * Bilingual in English and Spanish * US citizenship (due to the government contract requirements) **Technology Requirements** To perform your duties, you will need: * High-speed internet (15 Mbps or higher) * A USB wired headset (we recommend one, but you may use your existing headset if it meets our requirements) * A smartphone or device running iOS or Android (iPad, etc.) for daily log-in * We will provide a computer for the duration of the project **What You Can Expect** As a valued member of our team, you can expect: * Support for your career and professional development * An inclusive culture and community-minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * A competitive base wage range of $17.20 per hour, plus an additional $4.41 per hour for the first 40 hours in lieu of health benefits for this temporary role **A Bit More About Your Role** We are committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, and on into thousands of free courses to support your career growth, we will be with you every step of the way. Our arenaflex community is here for you as one dynamic, global family. **Reporting and Success Metrics** You will report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Your performance will be measured by your ability to: * Provide exceptional customer service * Meet or exceed customer satisfaction targets * Collaborate effectively with your team * Stay up-to-date with industry trends and best practices **Why Join arenaflex?** We are proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. **How to Apply** If you have the skills and passion we're looking for, please submit your application today. We can't wait to welcome you to our arenaflex family! **Note:** This job is limited to residents of certain locations in the United States only. Applications for this role will not be accepted from residents of AK, AZ, CA, CO, CT, HI, IL, IA, MA, MD, ME, MI, MN, NH, NJ, NY, ND, PA, RI, VA, WA, WI, WV, or outside of the United States. Apply for this job