Experienced Bilingual Customer Service Representative – Community Resource Navigator – Florida Residency Required
At careerzynith, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a leading healthcare provider, we're committed to transforming the way we approach health care, making it more personal, convenient, and affordable for everyone. Our team of passionate professionals shares a single purpose: bringing our heart to every moment of your health. We're seeking an experienced Bilingual Customer Service Representative to join our team in Florida, where you'll play a vital role in connecting members with local community resources to meet their social needs.
**About careerzynith**
careerzynith is a healthcare leader that's revolutionizing the way we deliver care. With a strong commitment to innovation and customer-centricity, we're creating a brighter future for our members, patients, and communities. Our Heart At Work Behaviors support our purpose, empowering every team member to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.
**Job Summary**
As a Bilingual Customer Service Representative, you'll be responsible for performing inbound and outbound calls to members who need help finding local community resources to meet their social needs. You'll work closely with our team to provide exceptional customer service, leveraging your language skills and technical expertise to navigate complex issues and find solutions. This is a full-time role, requiring a minimum of 40 hours per week, with opportunities for career growth and professional development.
**Key Responsibilities**
* Perform inbound and outbound calls to members, responding to their inquiries and concerns in a timely and empathetic manner
* Utilize technical skills to navigate online applications, multiple screens, and other tools to find and provide community resources to members
* Collaborate with team members to resolve complex issues and find creative solutions
* Develop and maintain a strong understanding of local community resources, including Medicaid and other social services
* Provide exceptional customer service, demonstrating active listening, empathy, and a positive attitude
* Meet or exceed performance metrics, including call volume, resolution rates, and customer satisfaction
**Essential Qualifications**
* A minimum of 12 months of customer service or service industry-related experience, with proven customer service skills
* Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens
* Working knowledge of Microsoft products (Outlook, Excel, folders)
* Ability to provide a designated workspace free from noise and other distractions
* High-speed internet with the ability to hardwire via Ethernet from cable modem to PC
* Bilingual (Spanish/English) preferred and must be able to pass language certification
**Preferred Qualifications**
* At least 1 year in a call center setting
* Inbound/outbound call center experience
* Knowledge of Medicaid
* Applicants who have personal experience with community resource navigation to assist with Medicaid needs are encouraged to apply
* Strong communication skills (oral and written)
* Strong analytical and problem-solving skills
* Active listening proficiency
* Ability to be receptive to feedback and to embrace continuous improvement
* Positive attitude and strong interpersonal skills
* Ability to display empathy towards customers' needs and concerns
**Education**
* GED/High School Diploma
**Compensation and Benefits**
* The typical pay range for this role is: $17.00 - $25.65
* In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities
* The Company offers a full range of medical, dental, and vision benefits
* Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
* The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits
* CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
* As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
**Work Environment and Company Culture**
* careerzynith is an equal opportunity and affirmative action employer
* We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law
* Our team is passionate about delivering exceptional customer experiences and making a meaningful difference in people's lives
* We're committed to creating a positive and inclusive work environment that supports the growth and development of our team members
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Apply for this job
**About careerzynith**
careerzynith is a healthcare leader that's revolutionizing the way we deliver care. With a strong commitment to innovation and customer-centricity, we're creating a brighter future for our members, patients, and communities. Our Heart At Work Behaviors support our purpose, empowering every team member to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.
**Job Summary**
As a Bilingual Customer Service Representative, you'll be responsible for performing inbound and outbound calls to members who need help finding local community resources to meet their social needs. You'll work closely with our team to provide exceptional customer service, leveraging your language skills and technical expertise to navigate complex issues and find solutions. This is a full-time role, requiring a minimum of 40 hours per week, with opportunities for career growth and professional development.
**Key Responsibilities**
* Perform inbound and outbound calls to members, responding to their inquiries and concerns in a timely and empathetic manner
* Utilize technical skills to navigate online applications, multiple screens, and other tools to find and provide community resources to members
* Collaborate with team members to resolve complex issues and find creative solutions
* Develop and maintain a strong understanding of local community resources, including Medicaid and other social services
* Provide exceptional customer service, demonstrating active listening, empathy, and a positive attitude
* Meet or exceed performance metrics, including call volume, resolution rates, and customer satisfaction
**Essential Qualifications**
* A minimum of 12 months of customer service or service industry-related experience, with proven customer service skills
* Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens
* Working knowledge of Microsoft products (Outlook, Excel, folders)
* Ability to provide a designated workspace free from noise and other distractions
* High-speed internet with the ability to hardwire via Ethernet from cable modem to PC
* Bilingual (Spanish/English) preferred and must be able to pass language certification
**Preferred Qualifications**
* At least 1 year in a call center setting
* Inbound/outbound call center experience
* Knowledge of Medicaid
* Applicants who have personal experience with community resource navigation to assist with Medicaid needs are encouraged to apply
* Strong communication skills (oral and written)
* Strong analytical and problem-solving skills
* Active listening proficiency
* Ability to be receptive to feedback and to embrace continuous improvement
* Positive attitude and strong interpersonal skills
* Ability to display empathy towards customers' needs and concerns
**Education**
* GED/High School Diploma
**Compensation and Benefits**
* The typical pay range for this role is: $17.00 - $25.65
* In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities
* The Company offers a full range of medical, dental, and vision benefits
* Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
* The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits
* CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
* As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
**Work Environment and Company Culture**
* careerzynith is an equal opportunity and affirmative action employer
* We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law
* Our team is passionate about delivering exceptional customer experiences and making a meaningful difference in people's lives
* We're committed to creating a positive and inclusive work environment that supports the growth and development of our team members
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Apply for this job