**Experienced Bilingual Customer Service Representative – 401(k) Specialist (FULLY REMOTE)**

**Job Summary:** Join arenaflex, a leading provider of innovative retirement solutions, as a Bilingual Customer Service Representative – 401(k) Specialist. In this exciting role, you will have the opportunity to create a best-in-class experience for our clients, providing exceptional service and support while navigating the administration of 401(k) plans. As a key member of our Customer Service and inbound Contact Center team, you will be responsible for answering inbound phone calls, educating callers on 401(k) regulations, and ensuring department performance metrics are met. If you possess excellent communication skills, a customer-first approach, and a passion for delivering exceptional service, we encourage you to apply for this rewarding opportunity. **About arenaflex:** arenaflex is a forward-thinking company dedicated to serving the individual saver and investor. We pride ourselves on our commitment to honesty, accountability, and transparency, and we strive to do the right thing in every aspect of our business. Our team is passionate about creating a better future for all we serve, and we are always looking for talented individuals who share our values. **Responsibilities:** As a Bilingual Customer Service Representative – 401(k) Specialist, you will be responsible for: * Answering 20-40+ inbound phone calls regarding the administration of 401(k) plans * Educating callers on 401(k) regulations, compliance questions, and plan administration * Providing accurate, timely, and customer-focused service while ensuring department performance metrics such as quality, handle time, VOC, and adherence are met * Navigating the arenaflex websites, registering online, and password resets * Successfully applying knowledge obtained during classroom and on-the-job training to independently solve customer requests * Utilizing multiple CRM applications such as Salesforce, Relius, and other arenaflex systems to assist with addressing customer questions and resolving requests **Qualifications:** To be successful in this role, you will need to possess: * 1+ years of customer service experience (preferably in a call center environment) * 1+ years of remote call center experience (highly preferred) * Retirement plan experience (a plus) * Fluency in reading, writing, and speaking in both Spanish and English languages * High school diploma or equivalent * Excellent verbal and written communication and interpersonal skills * Ability to adapt to change and open to new ideas * Demonstrated customer-first approach to service while maintaining regulatory and organizational compliance * Ability to meet performance metrics determined by the business * Ability to comprehend and utilize contact center software applications * Proficiency with Microsoft Office applications and general website navigation **Work Environment:** As a remote employee, you will be required to work in an uninterrupted virtual workspace with a reliable internet connection of 100 MBPS or better. You will also be expected to meet the following work schedule: * Mandatory training: 9:30a-6p ET, 8:30a-5p CT, 7:30a-4p MT (first 2 weeks) * Shadowing and on-the-job training: 9:30a-6p ET, 8:30a-5p CT, 7:30a-4p MT (next 2 weeks) * Solo work: 11:30a-8p ET, 10:30a-7p CT, 9:30a-6p MT (after 4-6 months of good service) **What's in it for you:** As a valued member of our team, you will enjoy a comprehensive benefits package, including: * Base pay range of $21.00 hourly upon passing our language assessment within 90 days * Flexible work environment * Participation in Personal Annual Performance Bonus incentive program * Medical, Dental, Vision, and Life Insurance * 75% employer coverage of Medical Premiums * Retirement Savings – 401(k) plan with generous company match, vested after 2 years * Tuition Reimbursement up to $5,250/year * Generous Paid Time Off upon hire – plus quarterly Work/Life Balance days and paid holidays * Paid Parental Leave * Voluntary Pet Insurance, LifeLock, and More! * 24/7 no-cost Employee Assistance Program (EAP) **Equal Opportunity Employer:** arenaflex is an equal opportunity employer with a commitment to inclusion for all qualified candidates. We strictly prohibit unlawful discrimination based on an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. **Apply Now:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our commitment to creating a better future for all we serve. Apply Job! Apply for this job