**Experienced Bilingual Customer Service and Sales Representative - Spanish-English - Remote USA Opportunity at arenaflex**

Are you a motivated and charismatic individual with a passion for delivering exceptional customer experiences? Do you have a strong aptitude for sales and a desire to grow your career in a dynamic and supportive environment? Look no further than arenaflex, a leading global customer experience technology and services company, as we seek an Experienced Bilingual Customer Service and Sales Representative to join our team. **About arenaflex** arenaflex is a customer-centric organization that has been making customers happy for over 40 years. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. **Our Culture** At arenaflex, we're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. **The Role** As an Experienced Bilingual Customer Service and Sales Representative, you'll be a part of our dynamic team, working remotely to deliver exceptional customer experiences to our clients. You'll be responsible for: * Providing full lifecycle customer service and sales, where you could accept inbound or might be calling out to provide follow-up * Responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner * Identifying additional needs customers may have and helping them to upgrade products or services * Assisting individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs **What You'll Bring to the Role** * Bilingual in English and Spanish * Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam * High-speed internet (>25 mbps download and 10 mbps upload) * Minimum six (6) months sales experience * Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) * Strong customer service orientation (empathy, compassion, and listening skills) * High school diploma or equivalent * Strong computer navigation skills and experience, as this role is 100% remote **What You Can Expect** * Supportive of your career and professional development * An inclusive culture and community-minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * FREE licensing course (and you'll be paid for your time to boot) * All state licensing exam fees covered by the company and yearly renewal of license provided by arenaflex as your employer * A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses * And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives **Visit our website to learn more about our employee benefits** **About Your Role** We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family. **You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.** **How to Apply** If you're a motivated and charismatic individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. **About arenaflex** arenaflex is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through arenaflex Digital, our digital consultancy that designs and builds human-centric, tech-enabled, insight-driven customer experience solutions for clients and arenaflex Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of arenaflex. **Company Size:** 10,000 employees or more **Industry:** Other/Not Classified **Founded:** 1982 **Website:** **Benefits:** * Retirement/Pension Plans * Professional Development * Maternity/Paternity Paid Leave * Long Term Disability * Prescription Drug Coverage * Performance bonus * Paid Holidays * Life Insurance * Employee Referral Program * Flexible Schedules * Paid sick days * Merchandise Discounts * 401K * On Site Cafeteria * Work From Home * Flexible Spending Accounts * Parking * Game Rooms * Vacation/paid time off * Tuition Reimbursement * Medical, Dental, and Vision * Employee Events Apply for this job