**Experienced Bilingual Customer Service and Sales Representative - Spanish-English - Remote in CT, NH, ME**

Are you a passionate and driven individual looking to take your career to the next level? Do you have a strong desire to help others and make a positive impact in their lives? Look no further than arenaflex, a leading provider of customer experience solutions. We're seeking an experienced Bilingual Customer Service and Sales Representative to join our team, working remotely from Connecticut, New Hampshire, or Maine. As a Bilingual Customer Service and Sales Representative, you'll play a critical role in delivering exceptional customer experiences and driving sales growth. You'll have the opportunity to work with a diverse range of customers, providing them with personalized support and guidance to meet their unique needs. With arenaflex, you'll have the chance to develop your skills and knowledge, working with a talented team of professionals who share your passion for delivering outstanding customer experiences. **About arenaflex** arenaflex is a global leader in customer experience solutions, helping companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. With a rich history dating back to 1982, we've had the privilege of working with many of the world's leading iconic and hypergrowth brands. Our mission is simple: to make customers happy. We believe that by putting the customer at the heart of everything we do, we can create truly exceptional experiences that drive business growth and success. **What You'll Be Doing** As a Bilingual Customer Service and Sales Representative, you'll have the opportunity to make a real difference in the lives of our customers. Your key responsibilities will include: * Providing exceptional customer service and sales support to customers in English and Spanish * Assisting customers in understanding their coverages and selecting the right products and services to meet their needs * Responding to customer inquiries with compassion and active listening, selecting the best solution in an efficient manner * Identifying additional needs customers may have and helping them to upgrade products or services * Working collaboratively with our team to achieve sales and customer satisfaction goals **What You Bring to the Role** To succeed in this role, you'll need to bring a unique combination of skills and qualities. These include: * Bilingual in English and Spanish, with excellent communication and interpersonal skills * Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam * High-speed internet (>25 mbps download and 10 mbps upload) * Minimum six (6) months sales experience, with a proven track record of success * Integrity to follow HIPAA guidelines on maintaining patient privacy * Strong customer service orientation, with empathy, compassion, and listening skills * High school diploma or equivalent * Strong computer navigation skills and experience, as this role is 100% remote **What You Can Expect** As a Bilingual Customer Service and Sales Representative at arenaflex, you can expect: * Supportive of your career and professional development, with opportunities for growth and advancement * An inclusive culture and community-minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * FREE licensing course, with paid time to study and prepare for your state exam * All state licensing exam fees covered by arenaflex, as well as yearly renewal of license * A base wage of $16/hr ($17/hr in CT) while studying for your state exam, with an increase to your base pay and eligibility for performance-based bonuses once licensed * A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives **A Bit More About Your Role** At arenaflex, we're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, on into 1000s of free courses to support your career growth, we're here to help you succeed. Our TTEC community is a dynamic, global family that's passionate about delivering outstanding customer experiences. **About arenaflex's Culture** arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. **How to Apply** If you're a motivated and customer-focused individual looking to take your career to the next level, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about arenaflex and our culture. You can also apply directly to this job by clicking on the link below. We look forward to hearing from you and exploring how you can join our team at arenaflex! Apply for this job