**Experienced Bilingual Customer Engagement Representative – Hybrid Role at blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of enthusiasts who share your passion for powersports? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark, a revolutionary company that's changing the way people connect with their passions. **About blithequark** blithequark is a trailblazing company that's redefining the recreational purchasing experience. By combining cutting-edge technology and innovative risk strategies, we're making lifestyle purchases – like powersports vehicles, RVs, and outdoor power equipment (OPE) – fast, easy, and accessible. Our mission is to inspire enthusiasts and connect them with their passions, and we're looking for talented individuals like you to help us achieve this vision. **Join Our Team** We're seeking a highly motivated and bilingual (fluent in Spanish) Customer Engagement Representative to join our Roadrunner Servicing Center in Irving, Texas. As a key member of our team, you'll play a critical role in building a best-in-class servicing organization for our growing portfolio of powersports loans. If you're passionate about delivering exceptional customer experiences and have a strong customer service attitude, we encourage you to apply. **Key Responsibilities** As a Customer Engagement Representative at blithequark, you'll be responsible for: * Handling an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving customer issues in a timely and professional manner. * Processing phone payments and conducting outbound customer interview calls to ensure customer satisfaction and loyalty. * Communicating and resolving customer issues via online chat channels, providing clear and concise solutions to customer concerns. * Resolving common customer concerns regarding their powersports loan, including payment issues, loan terms, and other related matters. * Meeting monthly productivity and quality goals, ensuring that customer satisfaction and loyalty metrics are consistently met or exceeded. * Complying with all federal and state-specific laws that regulate collections and servicing activities, maintaining the highest level of integrity and professionalism in all interactions. **Requirements** To be successful in this role, you'll need: * A high school diploma or GED, with some college coursework a plus. * A minimum of two years of customer service experience, preferably in auto finance or an installment loan portfolio. * Collection experience is a plus, but not required. * Working knowledge of Word and Excel, with the ability to master the use of web-based systems of record (LoanPro) – training provided. * Strong communication skills, both verbally and written, with the ability to communicate effectively through phone and online chat channels. * Bi-lingual English/Spanish a plus, but not required. * Excellent "people" skills, with a strong customer service attitude and the ability to demonstrate problem-solving ability. * Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays, with a strong work ethic and a commitment to punctuality. **Benefits** As a valued member of our team, you'll enjoy a comprehensive benefits package, including: * Robust health care plans (medical, dental, and vision) * Up to 20 days PTO (accrued) * Generous parental leave * Retirement plan (401k with company match) * Educational assistance/tuition reimbursement up to $3K/year * Powersports safety benefit * Gympass wellness benefit **Why Join blithequark?** At blithequark, we're passionate about creating a workplace culture that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, and we offer a range of benefits and perks to support your overall well-being. As a member of our team, you'll have the opportunity to: * Work with a talented and diverse team of professionals who share your passion for customer service and excellence. * Develop your skills and expertise through ongoing training and professional development opportunities. * Contribute to a dynamic and fast-paced environment where no two days are ever the same. * Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being. * Make a meaningful impact in the lives of enthusiasts who share your passion for powersports. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a strong customer service attitude, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Apply for this job