**Experienced Bilingual Customer Contact Agent (Dutch & English) – Remote – Night & Weekend Shifts Only**
Join arenaflex, a market leader in the automotive industry, renowned for innovation, customer focus, and excellence in service. We're on a mission to revolutionize the way people interact with our brand, and we need a talented bilingual customer contact agent to help us achieve this goal. **About arenaflex** arenaflex is a dynamic and forward-thinking company that's passionate about delivering exceptional customer experiences. With a strong focus on innovation and customer-centricity, we're constantly pushing the boundaries of what's possible in the automotive industry. Our team is made up of talented individuals from diverse backgrounds, and we're committed to creating an inclusive and supportive work environment that allows everyone to thrive. **Your Role as Customer Contact Agent** As a bilingual customer contact agent, you'll play a critical role in managing inbound and outbound calls, responding to online chats, participating in outbound campaigns, and maintaining our CRM database. Your strong communication skills, commercial acumen, and customer-first mindset will be key in this dynamic role. **Key Responsibilities:** * Handle email communication with customers in a professional and efficient manner * Respond to inbound online chats promptly and accurately * Participate in proactive outbound campaigns to engage with customers and drive sales * Accurately update and manage customer data in the CRM system * Work closely with internal teams to resolve customer issues and provide exceptional service **To Succeed in this Role, You Should Bring:** * Fluency in Dutch (spoken and written) * Ability to understand English for internal communication and tools * Customer contact experience (call center or similar) * Ability to work weekends and evenings only * Commercial mindset and ability to upsell when appropriate * Proactive, team-oriented, and organized spirit * Previous experience in a similar role is a strong asset * Knowledge of Salesforce is a plus **What We Offer:** * Competitive remuneration potential that consists of a guaranteed monthly salary plus transparent and reachable success-driven bonuses * Fully remote position (work from anywhere in the world) * Coverage for internet and phone bills * Referral bonus * Digital team get-togethers and networking events are in our DNA! * Need a place to live? Digitally check in to your spacious room in our arenaflex LAB Hotel, the biggest and coolest 4* co-living hotel in Bulgaria. With no need to pay a deposit, and special discount rates for single apartments, starting from 660 EUR per month (utilities and cleaning included!), we've got you covered. * TOTAL(LY): amazing life & work with arenaflex **About the arenaflex LAB Hotel** The arenaflex LAB Hotel is a unique and innovative co-living space that offers a range of amenities and services to support our remote team members. With spacious rooms, a fully equipped gym, and a range of social areas, you'll have everything you need to live and work comfortably. **Why Join arenaflex?** * We celebrate the right of every human to be themselves and provide opportunities for global talent to shine. * Diversity, social equity, and inclusion are at the core of who we are. * We create an environment where different voices are respected, heard, and empowered in equal measure. * We're breaking down the boundaries by designing a new nomadic economy by enabling people to do what they love and be where they want. **Interest Peaked? Join Us!** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you. Apply now to become a part of our dynamic team and start your journey with arenaflex. Apply for this job