Experienced Bilingual Banking Customer Support Specialist β Seasonal Project with careerzynith
At careerzynith, we're committed to delivering exceptional customer experiences and innovative banking solutions. As a leader in the financial services industry, we're seeking highly skilled and multilingual professionals to join our team as Banking Customer Support Specialists for a seasonal project. This is an exciting opportunity to contribute to a major platform rollout, provide real value to financial professionals, and grow your career in a dynamic and supportive environment.
**About careerzynith**
careerzynith is a premier financial services company that's transforming the banking industry through modernized systems, dedicated support teams, and a strong focus on efficiency and client service. With a passion for innovation and a commitment to excellence, we're shaping the future of banking and customer experience. Our team is comprised of talented professionals who share a common goal: to deliver exceptional results and make a lasting impact.
**Project Overview**
We're seeking multiple Banking Customer Support Specialists to join our team for a seasonal project launching in September. This temporary role will last for 4-6 weeks, with shifts available Monday through Friday between 8:00 AM β 6:00 PM PT. As a Banking Customer Support Specialist, you'll be on the front lines of a banking system upgrade, helping internal users and clients navigate the transition to a new platform. Your expertise and support will be crucial in ensuring a seamless experience for our users.
**Key Responsibilities**
As a Banking Customer Support Specialist, you'll be responsible for:
* Providing phone, chat, and email support for bank employees and clients during a platform transition
* Assisting users in understanding new banking systems and tools
* Training users on navigation, features, and functionality of the updated software
* Troubleshooting system issues, access concerns, and technical questions related to the new platform
* Clearly documenting user interactions, issues, and resolutions
* Participating in team training sessions and knowledge-sharing meetings
* Offering clear, concise support to users of varied technical skill levels
* Collaborating with internal teams to escalate and resolve more complex issues
**Essential Qualifications**
To be successful in this role, you'll need:
* Fluency in both Korean and English (verbal and written) required
* Strong computer skills (Windows, MS Office required; Mac experience is a plus)
* Prior experience in customer service or tech support
* Ability to translate technical terms into easy-to-understand language
* Friendly, patient, and solution-focused communication style
* Team player with a proactive and positive attitude
* Strong time management and multitasking abilities
* Comfortable with training users on new systems
**Preferred Experience**
While not required, we're looking for candidates with:
* 3β5 years in a technical support, training, or customer service role
* Experience working in a financial institution or banking environment
* Familiarity with system updates or platform transitions
* Leadership or mentorship experience is a plus
**Why Join careerzynith?**
As a Banking Customer Support Specialist at careerzynith, you'll enjoy:
* A dynamic and supportive work environment
* Opportunities for career growth and professional development
* A comprehensive benefits package, including medical, dental, and vision coverage
* A 401(k) retirement plan with company match
* Paid time off and holidays
* Access to cutting-edge technology and tools
* Collaborative team environment with a focus on innovation and excellence
**How to Apply**
If you're a motivated and customer-focused professional with a passion for banking and technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
**Contact Information**
Donovan Aranda
Division Manager
562-378-0027
[email protected]
Apply Job!
Apply to this Job
Apply for this job
**About careerzynith**
careerzynith is a premier financial services company that's transforming the banking industry through modernized systems, dedicated support teams, and a strong focus on efficiency and client service. With a passion for innovation and a commitment to excellence, we're shaping the future of banking and customer experience. Our team is comprised of talented professionals who share a common goal: to deliver exceptional results and make a lasting impact.
**Project Overview**
We're seeking multiple Banking Customer Support Specialists to join our team for a seasonal project launching in September. This temporary role will last for 4-6 weeks, with shifts available Monday through Friday between 8:00 AM β 6:00 PM PT. As a Banking Customer Support Specialist, you'll be on the front lines of a banking system upgrade, helping internal users and clients navigate the transition to a new platform. Your expertise and support will be crucial in ensuring a seamless experience for our users.
**Key Responsibilities**
As a Banking Customer Support Specialist, you'll be responsible for:
* Providing phone, chat, and email support for bank employees and clients during a platform transition
* Assisting users in understanding new banking systems and tools
* Training users on navigation, features, and functionality of the updated software
* Troubleshooting system issues, access concerns, and technical questions related to the new platform
* Clearly documenting user interactions, issues, and resolutions
* Participating in team training sessions and knowledge-sharing meetings
* Offering clear, concise support to users of varied technical skill levels
* Collaborating with internal teams to escalate and resolve more complex issues
**Essential Qualifications**
To be successful in this role, you'll need:
* Fluency in both Korean and English (verbal and written) required
* Strong computer skills (Windows, MS Office required; Mac experience is a plus)
* Prior experience in customer service or tech support
* Ability to translate technical terms into easy-to-understand language
* Friendly, patient, and solution-focused communication style
* Team player with a proactive and positive attitude
* Strong time management and multitasking abilities
* Comfortable with training users on new systems
**Preferred Experience**
While not required, we're looking for candidates with:
* 3β5 years in a technical support, training, or customer service role
* Experience working in a financial institution or banking environment
* Familiarity with system updates or platform transitions
* Leadership or mentorship experience is a plus
**Why Join careerzynith?**
As a Banking Customer Support Specialist at careerzynith, you'll enjoy:
* A dynamic and supportive work environment
* Opportunities for career growth and professional development
* A comprehensive benefits package, including medical, dental, and vision coverage
* A 401(k) retirement plan with company match
* Paid time off and holidays
* Access to cutting-edge technology and tools
* Collaborative team environment with a focus on innovation and excellence
**How to Apply**
If you're a motivated and customer-focused professional with a passion for banking and technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
**Contact Information**
Donovan Aranda
Division Manager
562-378-0027
[email protected]
Apply Job!
Apply to this Job
Apply for this job