Experienced Bi-lingual Customer Support Representative – Spanish or French – Claims Support Specialist
At careerzynith, we're on a mission to revolutionize the way we protect and serve our customers. As a key member of our team, you'll play a vital role in providing exceptional support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and are fluent in Spanish or French, we want to hear from you!
**Job Overview:**
As a Bi-lingual Customer Support Representative, you'll be the face of careerzynith, interacting with customers, agents, and clients to resolve claims-related issues. You'll work closely with our team to ensure seamless communication, efficient claims processing, and exceptional customer satisfaction. Your expertise in claims adjudication, customer service, and problem-solving will be invaluable in driving our mission forward.
**Key Responsibilities:**
• Handle claims-related calls per work schedule, performing within defined metrics
• Order inspections when applicable
• Follow proper claims procedures as outlined in training and feedback provided by QA or Supervisor
• Master understanding of clients, agents, and contract terms and conditions
• Understand exceptions based upon dealership, agent, or client as noted in system
• Escalate issues to team lead, supervisor, or managers when unable to de-escalate
• Notify Supervisor when possible fraud is suspected
• Participate in all training as required to perform the duties of the role
• Keep record phone calls and transmit claim forms to Dealership or Repair Facility
• Drive the status of the claim within the careerzynith system
• Receive documentation and organize by claim number
• Order an appraisal when claim is over threshold amount or possible fraud
• Send letters to customers and copy dealership if necessary
• Send missing information letters to customers if documents are missing and copy Dealership if necessary
• Notate the system
• Adhere to Quality Assurance Guidelines
• Ensure premium is first received from Dealership before issuing checks
**Essential Qualifications:**
• High School Diploma or equivalent
• Minimum 1-2 years of experience in customer service, insurance claims, call/claims center environment
• Proficient computer skills and the ability to troubleshoot and service policy issues
• Strong interpersonal, analytical, and problem-solving skills
• Superior verbal/written skills and communications skills
• Ability to exercise sound judgment when interacting with customers and vendors
• Attention to detail and ability to handle complex situations
• Proficient in Windows and MS-Office Products (Outlook, Word, PowerPoint & Excel)
• High attention to detail, good attendance, spelling, mathematical, grammar
• Ability to analyze complex-detailed reports
• Must be authorized to work in the U.S
• Must be able to successfully pass a background check
**Preferred Qualifications:**
• Experience within the Automotive Industry
• College degree
• 2+ years of experience in a high-volume Call Center
• 2+ years of experience in automotive insurance or warranty claims
• 1+ year of experience with in an automotive repair or tech role
• Bilingual or Trilingual with the ability to read, write, and speak English and French and/or Spanish in a business setting
**What We Offer:**
• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!
**About careerzynith:**
careerzynith is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine, and motorcycle/powersports industries. We're a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. With over 700 employees, we serve over 12,000 dealers and support contract holders across the U.S. and Canada. Our success is driven by our commitment to providing the highest quality protection products, a broad platform of branded product, technology, marketing, and training solutions, and uncomplicated care and customer service.
**Why Join careerzynith?**
• Dynamic growth and opportunities for advancement
• Collaborative and supportive work environment
• Comprehensive benefits package
• Ongoing training and personal development
• Opportunity to work with a leading provider of branded vehicle protection products
• Chance to make a real impact on our customers' lives
**How to Apply:**
If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and are fluent in Spanish or French, we want to hear from you! Please submit your application through our official job platform. We can't wait to hear from you!
**Equal Opportunity Employer:**
careerzynith is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability, or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
Apply for this job
**Job Overview:**
As a Bi-lingual Customer Support Representative, you'll be the face of careerzynith, interacting with customers, agents, and clients to resolve claims-related issues. You'll work closely with our team to ensure seamless communication, efficient claims processing, and exceptional customer satisfaction. Your expertise in claims adjudication, customer service, and problem-solving will be invaluable in driving our mission forward.
**Key Responsibilities:**
• Handle claims-related calls per work schedule, performing within defined metrics
• Order inspections when applicable
• Follow proper claims procedures as outlined in training and feedback provided by QA or Supervisor
• Master understanding of clients, agents, and contract terms and conditions
• Understand exceptions based upon dealership, agent, or client as noted in system
• Escalate issues to team lead, supervisor, or managers when unable to de-escalate
• Notify Supervisor when possible fraud is suspected
• Participate in all training as required to perform the duties of the role
• Keep record phone calls and transmit claim forms to Dealership or Repair Facility
• Drive the status of the claim within the careerzynith system
• Receive documentation and organize by claim number
• Order an appraisal when claim is over threshold amount or possible fraud
• Send letters to customers and copy dealership if necessary
• Send missing information letters to customers if documents are missing and copy Dealership if necessary
• Notate the system
• Adhere to Quality Assurance Guidelines
• Ensure premium is first received from Dealership before issuing checks
**Essential Qualifications:**
• High School Diploma or equivalent
• Minimum 1-2 years of experience in customer service, insurance claims, call/claims center environment
• Proficient computer skills and the ability to troubleshoot and service policy issues
• Strong interpersonal, analytical, and problem-solving skills
• Superior verbal/written skills and communications skills
• Ability to exercise sound judgment when interacting with customers and vendors
• Attention to detail and ability to handle complex situations
• Proficient in Windows and MS-Office Products (Outlook, Word, PowerPoint & Excel)
• High attention to detail, good attendance, spelling, mathematical, grammar
• Ability to analyze complex-detailed reports
• Must be authorized to work in the U.S
• Must be able to successfully pass a background check
**Preferred Qualifications:**
• Experience within the Automotive Industry
• College degree
• 2+ years of experience in a high-volume Call Center
• 2+ years of experience in automotive insurance or warranty claims
• 1+ year of experience with in an automotive repair or tech role
• Bilingual or Trilingual with the ability to read, write, and speak English and French and/or Spanish in a business setting
**What We Offer:**
• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!
**About careerzynith:**
careerzynith is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine, and motorcycle/powersports industries. We're a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. With over 700 employees, we serve over 12,000 dealers and support contract holders across the U.S. and Canada. Our success is driven by our commitment to providing the highest quality protection products, a broad platform of branded product, technology, marketing, and training solutions, and uncomplicated care and customer service.
**Why Join careerzynith?**
• Dynamic growth and opportunities for advancement
• Collaborative and supportive work environment
• Comprehensive benefits package
• Ongoing training and personal development
• Opportunity to work with a leading provider of branded vehicle protection products
• Chance to make a real impact on our customers' lives
**How to Apply:**
If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and are fluent in Spanish or French, we want to hear from you! Please submit your application through our official job platform. We can't wait to hear from you!
**Equal Opportunity Employer:**
careerzynith is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability, or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
Apply for this job