**Experienced Behavioral Customer Service Advocate – Remote Opportunity with arenaflex**

At arenaflex, we are dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a leading Managed Care Organization, we are committed to providing innovative solutions that improve the lives of our members and partners. We are now seeking highly motivated and empathetic Behavioral Customer Service Advocates to join our team of customer service professionals. **About arenaflex** arenaflex is a dynamic and forward-thinking organization that is passionate about making a positive impact in the healthcare industry. Our team of experts is dedicated to providing top-notch customer service, and we are committed to fostering a culture of excellence, innovation, and collaboration. As a Behavioral Customer Service Advocate at arenaflex, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. **Key Responsibilities** As a Behavioral Customer Service Advocate at arenaflex, you will be responsible for handling inbound behavioral calls regarding benefits eligibility/claims status, responding to customer inquiries via telephone and written correspondence in a timely and appropriate manner, and providing assistance to members and/or providers regarding website registration and navigation. Your primary goal will be to provide exceptional customer service, ensuring that our members and partners receive the support and guidance they need to navigate our services. Some of your key responsibilities will include: * Handling inbound behavioral calls regarding benefits eligibility/claims status * Responding to customer inquiries via telephone and written correspondence in a timely and appropriate manner * Responding to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources * Providing assistance to members and/or providers regarding website registration and navigation * Collaborating with internal teams to resolve complex customer issues and improve overall customer satisfaction **Preferred Qualifications** While not required, we prefer candidates with: * 1 year of healthcare call center experience * Behavioral/Crisis call experience **Benefits** As a Behavioral Customer Service Advocate at arenaflex, you will enjoy a comprehensive benefits package that includes: * Immediate enrollment in Health Insurance * Dental Insurance * Life Insurance * Employee Assistance Program (EAP) * Access to Investment Accounts * Career and educational tools within our arenaflex ACT (Advocacy) Program **Pay and Schedule** * Hourly rate: $19.00 * Schedule: Monday- Friday 10:30 am- 8:30 pm CST (30 min lunch, 2 15 min breaks) * Potential for 1 rotating Saturday shift per month during the busy season **Skills and Competencies** To succeed as a Behavioral Customer Service Advocate at arenaflex, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong problem-solving and critical thinking skills * Ability to maintain confidentiality and handle sensitive customer information * Proficiency in using technology, including CRM software and other tools * Strong customer service skills, with a focus on empathy and understanding **Career Growth Opportunities** At arenaflex, we are committed to helping our employees grow and develop their careers. As a Behavioral Customer Service Advocate, you will have access to a range of training and development opportunities, including: * Ongoing training and coaching to improve your customer service skills * Opportunities for advancement to leadership roles * Access to educational tools and resources to support your career development **Work Environment and Company Culture** arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences, and we are committed to fostering a culture of collaboration, innovation, and excellence. As a Behavioral Customer Service Advocate, you will be part of a talented team of professionals who share your passion for customer service. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law. **How to Apply** If you are interested in joining our team as a Behavioral Customer Service Advocate, please click the "Apply Now" button below for immediate consideration. You can also email a copy of your resume to [arenaflex email address] with your phone number, the job title and location, and our recruiters will reach out. Apply Now Apply Job! Apply for this job