Experienced Azure Customer Engineer – Cloud Services Deployment and Support

Are you a customer-obsessed, curious problem-solver who thrives in an inclusive, collaborative global team? If you're passionate about delivering exceptional customer experiences and have a knack for cloud services deployment and support, we invite you to join arenaflex's Azure Customer Experience Platform (CXP) team. Our mission is to transform arenaflex Cloud customers into fans by analyzing and amplifying customer needs and driving the vision to improve Cloud quality, security, and reliability. About arenaflex arenaflex is a global leader in the technology industry, dedicated to empowering every person and every organization on the planet to achieve more.Our culture of growth mindset and empowerment is central to who we are and how we work. We believe in cultivating an inclusive work environment for all employees to positively impact our culture every day. About the Role We're looking for an experienced Azure Customer Engineer to join our global support delivery team. As an Azure Customer Engineer, you will closely monitor and respond to customer questions, representing arenaflex and Azure Engineering in these interactions. You will also be the voice of the customer and have a connection into Azure service teams, to identify recurring issues and feature requests to drive product improvements and Supportability improvements.Responsibilities As an Azure Customer Engineer, your key responsibilities will include: * Support Azure customers: Provide exceptional support to Azure customers through various modalities, including phone, email, and chat. * Technical expertise: Demonstrate in-depth knowledge of Azure services (at least level 200-300) and actively seek solutions to customer needs, communicating trends to leadership. * Customer advocacy: Turn Azure customers into fans by improving support efficiency through finding opportunities to optimize existing processes and tools.* Collaboration: Build close working relationships with teams related to assigned service areas to leverage in case of escalations and drive product improvements. * Documentation: Create and update Azure product documentation to help customers deliver solutions on Azure. * Bug reporting and feature requests: Work closely with feature Engineering teams to report bugs, expedite bug fixes, and bubble up feature requests. * Embody our Culture & Values: Live arenaflex's values of respect, integrity, and accountability, and contribute to a culture of inclusion where everyone can thrive.Qualifications To be successful in this role, you will need: * RequiredQualifications: + 1+ year(s) of software industry experience related to technology. + OR equivalent experience. * PreferredQualifications: + Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology. + OR equivalent experience. + 1+ year(s) customer-facing experience. + Experience in one or more automation languages (PowerShell, Python, C#, OpenSource).+ Certification in bolthires and/or competing Cloud Technologies. + Good understanding of cloud computing technologies across Windows and/or Linux, with demonstrated hands-on experience on one or more of the following domains: - Azure Core Platform: Compute, Storage, Networking - Website Apps: IIS, Azure Web Apps, PHP, Apache, Tomcat, WordPress, etc. - Identity and Authentication: SSO/Federation, AD/Azure AD etc. What We Offer As an Azure Customer Engineer at arenaflex, you can expect: * Competitive compensation:The typical base pay range for this role across the U.S.is USD $81,900 - $160,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $105,600 - $174,600 per year. * Benefits and perks: Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: * Career growth opportunities: arenaflex is committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.* Learning benefits: arenaflex offers a range of training and development opportunities to help you grow your skills and advance your career. If you're passionate about delivering exceptional customer experiences and have a knack for cloud services deployment and support, we invite you to apply for this exciting opportunity. Please by June 25, 2024. Equal Opportunity Employer arenaflex is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. For more such jobs please click here!