**Experienced Associate Customer Success Manager – Digital Asset Management**

At arenaflex, we're revolutionizing the way teams manage digital assets, and we're looking for a talented Associate Customer Success Manager to join our global team of 500+ 'arenaflexies'. As a leader in the industry, our AI-powered digital asset management platform empowers over 1.4M users across 3,700+ organizations, including Spotify, Puma, Five Guys, and Icelandair to work smarter with their content. With a commitment to innovation and a presence in seven offices worldwide, arenaflex offers a dynamic environment where you can make a real impact. **About arenaflex** arenaflex goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive. With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets—inspiring teams, delighting customers, and elevating businesses. **Join our team and contribute to shaping the future of digital asset management!** As an Associate Customer Success Manager, you will be responsible for the product and partnership success of arenaflex's customers at scale. You will interact with customers regularly to drive adoption, provide awareness to all available arenaflex resources, ensure on-time subscription renewals, and uncover growth opportunities. The Associate Customer Success Manager is responsible for all aspects of client account success, including training, adoption, retention, growth, and advocacy - all done at scale utilizing tool automation. The Associate Customer Success Manager is the primary point of contact for escalations and is responsible for working in tandem with a team of Account Owners, Managers, Executives, and other cross-functional teams as needed to meet customer and arenaflex leadership expectations. **Key Responsibilities:** * Work with customers to ensure adoption, retention, expansion, advocacy, and overall success * Ensure that customers employ DAM best practices, are leveraging arenaflex effectively, and that their platform is optimized for maximum value * Strive to increase product adoption, retention, and overall customer satisfaction * Develop and execute on account/success plans * Regularly engage customers on operational reviews to evaluate needs and direction * Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them * Act as a liaison between the customer and the Product team to represent the customer's feedback in strategic and product direction * Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows **Ideal Candidate:** * Highly self-motivated and passionate about learning in a fast-paced environment * Excellent communication skills, both written and spoken * Demonstrated history of increasing client satisfaction, adoption, retention, and advocacy * Basic understanding of customer service principles and hybrid observability principles * Ability to follow structured process and information entry * The ability to work in a fast-paced dynamic environment during tremendous growth * Excellent organizational, prioritization, and time management skills * Experience with other DAM technologies a plus * Proficient in SalesForce, Microsoft Office Suite, and Google Suite (Catalyst a plus) **What we offer:** * A beautiful new office in Fort Point, near the burgeoning Seaport District, is open for business, but we don't believe arenaflexies must be in the office to crush their goals. A hybrid approach creates the best balance. If arenaflexies feel they are more productive in their home office, they can choose to work in that environment – in the office or work in a combination of the two. * Fun, casual work environment * Flexible vacation policy * 401(k) – dollar for dollar match up to 6% * Commuter benefits * Referral bonus plans * Fully stocked kitchen * Room to advance in a high-growth tech company * Competitive compensation **Our Commitment:** Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At arenaflex, we strive to create a culture that embraces every arenaflexie because differences in background, experience, and perspective make arenaflex even better. At arenaflex, a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical and mental ability are valued and respected. Our commitment is for all arenaflexies to have the freedom to be their true authentic selves. **Just as we are never finished innovating, arenaflex's dedication to being An Even Better arenaflex is a constant, evolving commitment that includes education, listening, and action.** All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V **** []( Apply for this job