**Experienced Application Supervisor – Learning & Development at blithequark**

Are you a skilled professional with a passion for learning and development? Do you have a knack for designing and facilitating effective training programs that drive business results? If so, we want to hear from you! blithequark is seeking an experienced Application Supervisor to join our Latham CS Mastering & Improvement (L&D) team in Alphaville. As a key member of our team, you will play a critical role in shaping the learning and development strategy for our outsourced call centers, driving business excellence, and delivering exceptional customer experiences. **About blithequark** At blithequark, we are revolutionizing the way people consume entertainment worldwide. Our mission is to deliver exceptional customer experiences, simplify the way we work, and get our customers back to streaming. We are a global company with a diverse and inclusive culture, and we are committed to creating a workplace where everyone can thrive. **Job Summary** As an Application Supervisor, you will be responsible for leading the development and implementation of learning and development programs for our outsourced call centers. You will work closely with our L&D team, call center partners, and other stakeholders to design and deliver training programs that meet the needs of our customers and drive business results. Your expertise will be critical in shaping the learning and development strategy for our call centers, and you will have the opportunity to make a significant impact on our business. **Key Responsibilities** * Program Management: + Outline, document, and maintain the scope of all local L&D projects. + Create, manage, and maintain project plans. + Develop a trusting partnership with outsourced call center partners and be a valuable point of contact for all trainers in these facilities, responsible for successful training rollouts and launches. * Learning Content Development/Educational Design: + Conduct gap analysis for performance and training opportunities, or improvements to identify local and global curriculum needs for tool-based technical and behavioral soft skills. + Prioritize the importance of identified gaps, document and present strategies, findings, and recommendations to address performance gaps. + Develop solutions (e.g., instructor-led, digital, e-learning, blended, etc.) that provide relevant, hard, and efficient learning experiences. + Develop essential course collateral, including facilitator and learner materials, presentation media, task aids, and knowledge checks. * Facilitation: + Deliver learning material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. + Run train-the-trainer programs for call center trainers. + Educate and develop call center leaders to co-facilitate the delivery of learning material. * Stakeholder Management: + Build and foster strong partnerships with regional CS colleagues at blithequark and be an effective voice of the local L&D team. + Be an active partner to the global CS business by participating in learning opportunities, priorities, and impact. + Collaborate with other business leaders and transform operational opportunities into L&D opportunities. **Requirements** * 3+ years of experience designing soft skills and technical learning solutions, including onboarding programs focused across a range of levels, call center agents, senior call center representatives, rising leaders, and senior leader audiences. * Enjoy designing and facilitating learning services that range from a 15-minute learning to multi-week classroom programs. * Experience creating learning's, working with LMSs, and virtual learning strategies and tools is highly desirable. * Strong facilitation experience in various teacher-led programs for various audiences and training skills. * Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and be attentive to detail. * Ability to work in a fast-paced, outcomes-oriented, data-driven environment. * High level of independence and ability to work and manage own time efficiently. * Bachelor's degree in instructional design or a related field, Master's degree a plus. * Fluent in Portuguese and English. Spanish is a plus. * Experience working in a cross-cultural global environment is a plus. * Enjoy content/knowledge management is a plus. * Enjoy designing education curriculum for service, retail, or call center managers/leaders is a plus. * Enjoy with innovative facilitation tools is a plus. **What We Offer** * Competitive salary range: $25 to $35/hour * Opportunity to work with a global company that is shaping the future of entertainment * Collaborative and inclusive work environment * Professional development opportunities * Flexible work arrangements * Comprehensive benefits package **How to Apply** If you are a motivated and experienced professional with a passion for learning and development, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! **Note:** We are an equal opportunities employer and welcome applications from diverse candidates. Apply for this job