Experienced AI Project Team Lead – Customer Support & Chatbot Development
At careerzynith, we're revolutionizing the way people interact with technology, and we're looking for a talented and passionate AI Project Team Lead to join our team. As a key member of our Customer Support department, you'll have the opportunity to lead our AI chatbot and tech projects, drive innovation, and make a real impact on our users' experiences.
**About careerzynith**
careerzynith is a cutting-edge technology company that's dedicated to creating seamless and intuitive experiences for our users. We're passionate about harnessing the power of AI and machine learning to solve complex problems and make a positive impact on people's lives. Our team is made up of talented individuals from diverse backgrounds, and we're committed to fostering a culture of innovation, collaboration, and inclusivity.
**Job Summary**
We're seeking an experienced AI Project Team Lead to own our AI chatbot and tech projects, manage our team of project coordinators, and drive improvements in our AI agents, autoflows, and performance. This is a unique opportunity to join a dynamic team and make a real impact on our users' experiences. As a key member of our Customer Support department, you'll have the opportunity to work closely with our product teams, collaborate with cross-functional teams, and stay up-to-date on the latest AI and chatbot best practices.
**Key Responsibilities**
* Lead AI chatbot and tech projects through the full lifecycle, from discovery to delivery and optimization
* Manage day-to-day tasks, sprints, and team priorities to ensure seamless project execution
* Collaborate with our CS Director to define and improve autoflows, AI agent performance, and related processes
* Identify and lead process and AI improvement initiatives to meet customer and business needs
* Track KPIs, spot gaps, and drive data-based decisions to inform project decisions
* Work closely with product teams to enhance AI agents and automate processes
* Stay updated on AI and chatbot best practices to ensure our projects are always on the cutting edge
* Help team members grow by coaching, sharing knowledge, and creating opportunities to improve their skills and expertise
* Manage AI projects, tools, and team delivery within Customer Care
* Strong analytical and problem-solving skills to drive data-driven decision-making
* Detail-oriented and data-driven mindset to ensure accuracy and precision in project execution
* Strong communicator with a bias for action and improvement to drive collaboration and results
* Strong organizational and collaboration skills to manage multiple projects and stakeholders
**Essential Qualifications**
* 1+ years leading projects and teams in tech, product ops, or support tech
* Strong experience with chatbot tools and prompt optimization (Experience with Forethought is a big plus)
* Strong analytical and problem-solving skills to drive data-driven decision-making
* Detail-oriented and data-driven mindset to ensure accuracy and precision in project execution
* Strong communicator with a bias for action and improvement to drive collaboration and results
* Strong organizational and collaboration skills to manage multiple projects and stakeholders
* Hands-on with support tools (zendesk, Salesforce, analytics tools, etc.)
**Preferred Qualifications**
* Experience working with AI and machine learning technologies
* Strong understanding of chatbot development and deployment
* Experience with project management methodologies (e.g. Agile, Scrum)
* Strong knowledge of data analysis and visualization tools
* Experience working with cross-functional teams to drive project execution
**What We Offer**
* Competitive salary and benefits package
* Opportunity to work on cutting-edge AI and chatbot projects
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Flexible work arrangements (remote work options available)
* Recognition and rewards for outstanding performance
* Access to the latest AI and chatbot tools and technologies
* Opportunities to work with a diverse and talented team of professionals
**About Our Culture**
At careerzynith, we're committed to fostering a culture of innovation, collaboration, and inclusivity. We believe that diversity and inclusion are essential to driving creativity and success, and we're dedicated to creating a workplace that's welcoming and inclusive for everyone. We're proud to be an equal opportunity employer and are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law.
**How to Apply**
If you're passionate about AI and chatbot development, and you're looking for a challenging and rewarding role that will allow you to make a real impact on our users' experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Note**
careerzynith is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. We're proud to be a diverse and inclusive workplace, and we're committed to creating a culture that's welcoming and inclusive for everyone.
Apply for this job
**About careerzynith**
careerzynith is a cutting-edge technology company that's dedicated to creating seamless and intuitive experiences for our users. We're passionate about harnessing the power of AI and machine learning to solve complex problems and make a positive impact on people's lives. Our team is made up of talented individuals from diverse backgrounds, and we're committed to fostering a culture of innovation, collaboration, and inclusivity.
**Job Summary**
We're seeking an experienced AI Project Team Lead to own our AI chatbot and tech projects, manage our team of project coordinators, and drive improvements in our AI agents, autoflows, and performance. This is a unique opportunity to join a dynamic team and make a real impact on our users' experiences. As a key member of our Customer Support department, you'll have the opportunity to work closely with our product teams, collaborate with cross-functional teams, and stay up-to-date on the latest AI and chatbot best practices.
**Key Responsibilities**
* Lead AI chatbot and tech projects through the full lifecycle, from discovery to delivery and optimization
* Manage day-to-day tasks, sprints, and team priorities to ensure seamless project execution
* Collaborate with our CS Director to define and improve autoflows, AI agent performance, and related processes
* Identify and lead process and AI improvement initiatives to meet customer and business needs
* Track KPIs, spot gaps, and drive data-based decisions to inform project decisions
* Work closely with product teams to enhance AI agents and automate processes
* Stay updated on AI and chatbot best practices to ensure our projects are always on the cutting edge
* Help team members grow by coaching, sharing knowledge, and creating opportunities to improve their skills and expertise
* Manage AI projects, tools, and team delivery within Customer Care
* Strong analytical and problem-solving skills to drive data-driven decision-making
* Detail-oriented and data-driven mindset to ensure accuracy and precision in project execution
* Strong communicator with a bias for action and improvement to drive collaboration and results
* Strong organizational and collaboration skills to manage multiple projects and stakeholders
**Essential Qualifications**
* 1+ years leading projects and teams in tech, product ops, or support tech
* Strong experience with chatbot tools and prompt optimization (Experience with Forethought is a big plus)
* Strong analytical and problem-solving skills to drive data-driven decision-making
* Detail-oriented and data-driven mindset to ensure accuracy and precision in project execution
* Strong communicator with a bias for action and improvement to drive collaboration and results
* Strong organizational and collaboration skills to manage multiple projects and stakeholders
* Hands-on with support tools (zendesk, Salesforce, analytics tools, etc.)
**Preferred Qualifications**
* Experience working with AI and machine learning technologies
* Strong understanding of chatbot development and deployment
* Experience with project management methodologies (e.g. Agile, Scrum)
* Strong knowledge of data analysis and visualization tools
* Experience working with cross-functional teams to drive project execution
**What We Offer**
* Competitive salary and benefits package
* Opportunity to work on cutting-edge AI and chatbot projects
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Flexible work arrangements (remote work options available)
* Recognition and rewards for outstanding performance
* Access to the latest AI and chatbot tools and technologies
* Opportunities to work with a diverse and talented team of professionals
**About Our Culture**
At careerzynith, we're committed to fostering a culture of innovation, collaboration, and inclusivity. We believe that diversity and inclusion are essential to driving creativity and success, and we're dedicated to creating a workplace that's welcoming and inclusive for everyone. We're proud to be an equal opportunity employer and are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law.
**How to Apply**
If you're passionate about AI and chatbot development, and you're looking for a challenging and rewarding role that will allow you to make a real impact on our users' experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Note**
careerzynith is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. We're proud to be a diverse and inclusive workplace, and we're committed to creating a culture that's welcoming and inclusive for everyone.
Apply for this job