Experienced Afterhours Customer Care Representative & Account Manager – Excel Skills Required
At careerzynith, we're on a mission to revolutionize the electrical industry with innovative solutions and exceptional customer service. As a leading provider of facility lighting, electrical, and energy services, we're seeking a highly skilled and dedicated Afterhours Customer Care Representative & Account Manager to join our team. If you're passionate about delivering top-notch customer experiences and have a knack for Excel, we want to hear from you!
**About careerzynith**
careerzynith is a distinguished family-owned and privately held company with a rich legacy spanning over 30 years. Our expertise lies in leading-edge services encompassing the design, installation, management, and maintenance of facility lighting, electrical, and energy solutions. Recognized for our unwavering dedication to enhancing energy efficiency and delivering cost-effective solutions, we have established a stellar reputation for innovation and excellence in the industry. As a dynamic and growing organization, we prioritize top-tier expertise, professionalism, and exceeding customer expectations.
**Job Summary**
We're seeking an experienced Afterhours Customer Care Representative & Account Manager to join our team on a part-time basis, working weekends and nights (Central Standard Time - CST). As a key member of our customer service team, you'll be responsible for providing exceptional service and support to internal and external customers, ensuring their needs are met and exceeded. If you're a detail-oriented, Excel-savvy individual with a passion for customer care, we encourage you to apply.
**Responsibilities**
As an Afterhours Customer Care Representative & Account Manager, you'll be responsible for:
* Handling incoming and outgoing phone calls, responding to customer inquiries, and resolving issues in a timely and professional manner
* Processing customer service requests, updating customer portals, and working with careerzynith Service Coordinators to notify customers of service dates
* Uploading documentation to customer portals and accounting/work order systems, ensuring accurate and timely data entry
* Collaborating with internal teams to resolve customer issues and improve overall customer satisfaction
* Maintaining accurate records and reports, using Excel to analyze data and identify trends
* Providing exceptional customer service, ensuring a positive experience for internal and external customers
**Qualifications**
To be successful in this role, you'll need:
* At least 3 years of experience in customer care, preferably in a similar industry
* Excellent communication and interpersonal skills, with the ability to work effectively with internal and external customers
* Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions
* Proficiency in Excel, with the ability to create and manage spreadsheets, analyze data, and identify trends
* Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
* A detail-oriented approach, with a focus on accuracy and quality
**What We Offer**
As a valued member of our team, you'll enjoy:
* Competitive hourly compensation, with opportunities for growth and advancement
* Excellent benefits package, including medical, dental, and vision coverage, life insurance, and a 401K match
* Paid holidays and vacation time, allowing you to recharge and pursue your passions
* In-house training and development opportunities, helping you grow and succeed in your career
* A dynamic and supportive work environment, with a focus on teamwork and collaboration
* The chance to work with a rapidly growing company in a rapidly growing market, with opportunities for career advancement and professional growth
**How to Apply**
If you're a motivated and customer-focused individual with a passion for Excel, we encourage you to apply. Please submit your resume or work history to our team, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
**Apply Now**
Ready to join our team and start a new chapter in your career? Apply now and take the first step towards a rewarding and challenging role with careerzynith!
Apply for this job
**About careerzynith**
careerzynith is a distinguished family-owned and privately held company with a rich legacy spanning over 30 years. Our expertise lies in leading-edge services encompassing the design, installation, management, and maintenance of facility lighting, electrical, and energy solutions. Recognized for our unwavering dedication to enhancing energy efficiency and delivering cost-effective solutions, we have established a stellar reputation for innovation and excellence in the industry. As a dynamic and growing organization, we prioritize top-tier expertise, professionalism, and exceeding customer expectations.
**Job Summary**
We're seeking an experienced Afterhours Customer Care Representative & Account Manager to join our team on a part-time basis, working weekends and nights (Central Standard Time - CST). As a key member of our customer service team, you'll be responsible for providing exceptional service and support to internal and external customers, ensuring their needs are met and exceeded. If you're a detail-oriented, Excel-savvy individual with a passion for customer care, we encourage you to apply.
**Responsibilities**
As an Afterhours Customer Care Representative & Account Manager, you'll be responsible for:
* Handling incoming and outgoing phone calls, responding to customer inquiries, and resolving issues in a timely and professional manner
* Processing customer service requests, updating customer portals, and working with careerzynith Service Coordinators to notify customers of service dates
* Uploading documentation to customer portals and accounting/work order systems, ensuring accurate and timely data entry
* Collaborating with internal teams to resolve customer issues and improve overall customer satisfaction
* Maintaining accurate records and reports, using Excel to analyze data and identify trends
* Providing exceptional customer service, ensuring a positive experience for internal and external customers
**Qualifications**
To be successful in this role, you'll need:
* At least 3 years of experience in customer care, preferably in a similar industry
* Excellent communication and interpersonal skills, with the ability to work effectively with internal and external customers
* Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions
* Proficiency in Excel, with the ability to create and manage spreadsheets, analyze data, and identify trends
* Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
* A detail-oriented approach, with a focus on accuracy and quality
**What We Offer**
As a valued member of our team, you'll enjoy:
* Competitive hourly compensation, with opportunities for growth and advancement
* Excellent benefits package, including medical, dental, and vision coverage, life insurance, and a 401K match
* Paid holidays and vacation time, allowing you to recharge and pursue your passions
* In-house training and development opportunities, helping you grow and succeed in your career
* A dynamic and supportive work environment, with a focus on teamwork and collaboration
* The chance to work with a rapidly growing company in a rapidly growing market, with opportunities for career advancement and professional growth
**How to Apply**
If you're a motivated and customer-focused individual with a passion for Excel, we encourage you to apply. Please submit your resume or work history to our team, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
**Apply Now**
Ready to join our team and start a new chapter in your career? Apply now and take the first step towards a rewarding and challenging role with careerzynith!
Apply for this job