**Experienced 988 Chat/Text Specialist – Crisis Intervention and Support**

Are you passionate about making a difference in people's lives? Do you have a strong background in behavioral science, psychology, or social work? Are you looking for a challenging and rewarding role that allows you to work from the comfort of your own home? If so, we may have the perfect opportunity for you! At blithequark, we are a leading nonprofit behavioral health system dedicated to delivering care that changes people's lives. As a dynamic and well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Our trauma-informed approach is built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community. **Job Summary:** We are seeking an experienced 988 Chat/Text Specialist to join our remote team on a 24/7/365 mental health crisis/suicide prevention focused team. As a 988 Chat/Text Specialist, you will be responsible for handling incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), providing brief clinical screenings, risk assessments, and appropriate service linkage for individuals who are experiencing emotional distress. This is a full-time remote position, working Thursday-Monday, 6pm-2:30am CST. **Key Responsibilities:** * Provide telephonic or chat clinical screenings and risk assessments for individuals experiencing emotional distress * Answer crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs * Conduct follow-up calls for individuals who are deemed moderate to high risk for suicide * Meet the ethical and clinical standards in compliance with all accreditation * Actively participate in ongoing supervision, training, and team meetings * Assist in administrative tasks as needed **Knowledge, Skills, and Abilities:** * Effectively communicate via written, verbal, in-person, and virtual methods * Demonstrate high-level customer service skills and professional etiquette * Knowledge and competency in providing service linkage and referrals for programs, services, and other community resources * Knowledge of suicide assessments * Skill in providing crisis intervention **Qualifications:** * Bachelor's degree in behavioral science, psychology, social work, or related field required, or Certified Peer Recovery Specialist * Six months to one year of related crisis experience is required * N/A for required certification/licensure **Work Environment and Culture:** At blithequark, we strive to create a workplace that reflects the growing world around us, where everyone feels empowered, safe, and welcomed. Our approach to diversity is simple – it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our employees. We are committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety. **Compensation and Benefits:** * Competitive salary range: $19.10-$26.80 * Medical, dental, and vision health coverage * Flexible Spending and Health Savings Accounts * 403b retirement plan with company match * Paid time off and ten paid holidays * AD&D Insurance, Life Insurance, and Long Term Disability (company paid) * Diversity, Equity, and Inclusion employee resource groups * Continuing education opportunities * Employee Assistance Program **Why Join blithequark?** * Make a difference in people's lives by providing critical support and resources to those in crisis * Work from the comfort of your own home in a remote role * Join a dynamic and well-established organization with a strong culture of quality and safety * Enjoy a competitive salary and comprehensive benefits package * Develop your skills and knowledge through ongoing supervision, training, and team meetings * Be part of a team that is dedicated to delivering care that changes people's lives **How to Apply:** If you are passionate about making a difference in people's lives and have the skills and qualifications we are looking for, please submit your application today! We look forward to hearing from you. **Equal Opportunity Employer:** blithequark is an equal opportunity employer. Employment at blithequark is based solely on a person's merit and qualifications directly related to professional competence. blithequark does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Apply for this job