Expeditor
JOB SUMMARY
The Expeditor will perform restoration assignment service support functions including new assignment input, qualification, and distribution to the appropriate operations team and team members. The Expeditor is also responsible for monitoring and answering all phone calls into our main call line. The position will serve as an integral part of the operations team and will assist in the day-to-day work critical to the success of this time-driven and goals-oriented company. This position will be based in our Richmond, VA Headquarters or remote.
KEY RESPONSIBILITIES
Input, review, and route all new assignments daily into Renovar’s claims database
Access and input assignment information in Renovar’s database from carrier specific tools as required, such
as AlacNet, CoreLogic, and XactAnalysis
Identify and expedite Priority emails, alerts and assignments
Log and Route photo and mobile evaluation/estimate and review requests
Answer calls from homeowners, adjusters, contractors, and restoration firms; also, route calls to the appropriate operations team member when necessary
Reassign assignments due to conflicts when needed
Perform other related customer service duties as reasonably assigned by the Operations Manager
ROLE QUALIFICATIONS
EDUCATION & EXPERIENCE
REQUIRED
High school diploma or equivalent
At least one (1) year of customer service experience
Proficient in inside sales, strategic cold-calling, revenue projection, and delivery.
Excellent customer service orientation
Experience in high-performance teams and demonstrated teamwork abilities.
Creative problem-solving skills, adaptability, and organizational proficiency.
Effective problem solving
Excellent written and verbal communication skills
Proficient with Microsoft Office Suite and related software
PREFERRED
Knowledge in woodworking or construction
Ability to work Independently and in a team environment
KEY COMPETENCIES
Results-Oriented: ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames
Adaptability to Change: ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment
Interpersonal Communication: ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others
Team Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good
Accountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change
Cultural Competence: ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions.
WORKING CONDITIONS/EQUIPMENT USE
Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
Must be able to lift up to fifteen (15) pounds
Frequent use of office machines to include telephone, computer, and printer
Apply Now