ExOps Experience Analyst

Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. The ExOps Experience Analyst will contribute to initiatives supporting various user groups and manage end-to-end projects involving data analysis and user sentiment to address business questions.ResponsibilitiesManage end-to-end projects involving QA Analysts, including defining and documenting workflow, creating training aides, answering follow-up questions and spot-checking for accuracyMonitor results from ongoing surveys, other feedback channels, internal data points to identify areas that require deeper analysisComplete data analysis and pair it with user sentiment to develop overall a point of view for the business questions being askedConvert analysis findings into easy to understand presentations and share findings with business partner and create and manage project plans for ad-hoc analysisOrganize and analyze unstructured feedback from various listening posts as well as maintain topic definition and accuracy for Global Text Analytics libraryMaintain Click-up 'Events' board to help track potential experience impactorsSkillsYou have a Bachelor's degree in any disciplineYou are proficient with tools commonly used at Shipt, such as Google Sheets, Google Slides, Clickup, Medallia and SlackExperience analyzing both structured and unstructured data (e.g. survey responses, text analytics, unstructured feedback, and business intelligence trends)You are an excellent and concise communicatorYou have experience managing small projectsYou are an organized, self-starter who is able to manage multiple priorities and meet agreed upon deadlinesProficiency with Snowflake and SQL preferredBenefitsEmployees (and eligible family members) are covered by medical, dental, vision and more.Employees may enroll in our company’s 401k plan.Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave.Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.Company OverviewShipt is a grocery delivery service that lets members order groceries and alcohol from their local store for delivery right to their door. It is a sub-organization of Target. It was founded in 2014, and is headquartered in Birmingham, Alabama, USA, with a workforce of 1001-5000 employees. Its website is https://www.shipt.com.Company H1B SponsorshipShipt has a track record of offering H1B sponsorships, with 40 in 2025, 66 in 2024, 46 in 2023, 83 in 2022, 78 in 2021, 40 in 2020. Please note that this does not guarantee sponsorship for this specific role.



Apply To This Job