Executive Operations Lead (Chief of Staff / Executive Operations Specialist)
Overview
Stealth, mission-critical sector. Seeking a full-time, UK-hours operator who makes high-pressure personal and business problems disappear calmly and fast. You'll work directly with the Director, owning outcomes end-to-end with minimal hand-holding.
Role Snapshot
ā¢ Type: Full-time employed role, fully remote
ā¢ Schedule: 40 hours/week, 08:00 - 17:00 UK
ā¢ Responsiveness: Acknowledge new requests within 10 minutes during core hours; set and keep realistic ETAs
ā¢ Location: Global, provided you can work UK hours
What You'll Own (examples, not exhaustive)
ā¢ Personal operations at pace: appointments, travel, purchases, vendors, events, follow-ups, and sensitive errands handled discreetly
ā¢ Business support as needed: supplier sourcing, light research, simple site/landing commissioning, basic recruitment coordination
ā¢ Vendor/partner management: define brief, obtain quotes, compare options, recommend, instruct, and track to completion
ā¢ Executive communications: convert long briefs into a crisp TL;DR with options/risks; phone-first to unblock, email to confirm
ā¢ Systematisation: every solved task becomes a short SOP/checklist so the next time is faster
How You'll Work (standards and SLAs)
ā¢ Phone-first, bias to action: ask the right clarifying questions once, decide, act, and update
ā¢ Planning: propose Plan A with pre-validated Plan B/C; escalate early if constraints shift
ā¢ Delivery speed: same day for simple actions; 23 days for complex multi-step tasks unless re-agreed in advance
ā¢ Documentation: brief options decision outcome captured in a simple, reusable template/SOP
Authority & Guardrails
ā¢ You act with sound judgement and seek approval before any material commitment or long-term contract
ā¢ Clear escalation paths: surface blockers early, offer options, and recommend a decision
ā¢ Occasional out-of-hours support may be required; scheduled in advance where possible
Must-Have Skills & Experience
ā¢ Fluent, confident English (C1/C2), including live phone calls with UK-based contacts
ā¢ 5+ years in operations/service delivery where you owned outcomes, not just tasks
ā¢ Microsoft 365 power user (Outlook, Excel, Word, SharePoint/OneDrive); comfortable with VoIP and virtual desktops
ā¢ Research & decision-making: turn noisy inputs into decision-ready comparisons with a clear recommendation
ā¢ SOP mindset: you naturally codify repeatable steps and keep things organised
ā¢ High integrity & discretion; comfortable handling confidential personal and business matters
Security & Work Setup
ā¢ Use your own laptop/desktop; you'll access our secure, virtualised Windows desktop environment
ā¢ Reliable internet 50 Mbps down / 10 Mbps up, latency Apply tot his job
Apply To this Job
Stealth, mission-critical sector. Seeking a full-time, UK-hours operator who makes high-pressure personal and business problems disappear calmly and fast. You'll work directly with the Director, owning outcomes end-to-end with minimal hand-holding.
Role Snapshot
ā¢ Type: Full-time employed role, fully remote
ā¢ Schedule: 40 hours/week, 08:00 - 17:00 UK
ā¢ Responsiveness: Acknowledge new requests within 10 minutes during core hours; set and keep realistic ETAs
ā¢ Location: Global, provided you can work UK hours
What You'll Own (examples, not exhaustive)
ā¢ Personal operations at pace: appointments, travel, purchases, vendors, events, follow-ups, and sensitive errands handled discreetly
ā¢ Business support as needed: supplier sourcing, light research, simple site/landing commissioning, basic recruitment coordination
ā¢ Vendor/partner management: define brief, obtain quotes, compare options, recommend, instruct, and track to completion
ā¢ Executive communications: convert long briefs into a crisp TL;DR with options/risks; phone-first to unblock, email to confirm
ā¢ Systematisation: every solved task becomes a short SOP/checklist so the next time is faster
How You'll Work (standards and SLAs)
ā¢ Phone-first, bias to action: ask the right clarifying questions once, decide, act, and update
ā¢ Planning: propose Plan A with pre-validated Plan B/C; escalate early if constraints shift
ā¢ Delivery speed: same day for simple actions; 23 days for complex multi-step tasks unless re-agreed in advance
ā¢ Documentation: brief options decision outcome captured in a simple, reusable template/SOP
Authority & Guardrails
ā¢ You act with sound judgement and seek approval before any material commitment or long-term contract
ā¢ Clear escalation paths: surface blockers early, offer options, and recommend a decision
ā¢ Occasional out-of-hours support may be required; scheduled in advance where possible
Must-Have Skills & Experience
ā¢ Fluent, confident English (C1/C2), including live phone calls with UK-based contacts
ā¢ 5+ years in operations/service delivery where you owned outcomes, not just tasks
ā¢ Microsoft 365 power user (Outlook, Excel, Word, SharePoint/OneDrive); comfortable with VoIP and virtual desktops
ā¢ Research & decision-making: turn noisy inputs into decision-ready comparisons with a clear recommendation
ā¢ SOP mindset: you naturally codify repeatable steps and keep things organised
ā¢ High integrity & discretion; comfortable handling confidential personal and business matters
Security & Work Setup
ā¢ Use your own laptop/desktop; you'll access our secure, virtualised Windows desktop environment
ā¢ Reliable internet 50 Mbps down / 10 Mbps up, latency Apply tot his job
Apply To this Job