Executive Assistant & Customer Experience Specialist
What This Role Really Is
This is an Executive Assistant + Customer Experience role supporting the founder of a growing e-commerce brand.
You’ll help:
Keep the founder organized
Manage emails and action items
Support wholesale communication
Handle customer service inquiries
Investigate Shopify orders/issues
The role is fast-paced but very collaborative.
What They’re Looking For
The client wants someone who is:
Organized
Proactive
Warm and professional
Strong with written communication
Calm under pressure
Good at multitasking
This is NOT just a basic admin role — they want someone who can genuinely help reduce the founder’s workload.
Skills to Highlight in the Interview
VERY Important
Candidates should strongly emphasize:
Inbox management
Organization
Prioritization
Customer communication
Problem-solving
Attention to detail
Multitasking
Proactive support
Software to Mention
If candidates have experience with any of these, they should mention it:
Shopify
Google Workspace / Gmail
Canva
Klaviyo (bonus)
How to Position Yourself
Good positioning:
“I enjoy helping founders stay organized and reducing overwhelm.”
“I’m proactive and like staying ahead of tasks.”
“I’m comfortable handling customer communication professionally.”
“I work well independently and can prioritize effectively.”
Interview Tips
Speak clearly and confidently
Be warm and conversational
Show strong communication skills
Give real examples
Be energetic but calm
Show ownership mentality
Big Focus Areas
The client really cares about:
Communication
Organization
Reliability
Professionalism
Ability to work independently
Important Note About Hours
This role supports Hawaii hours, so candidates must:
Be genuinely comfortable with late shifts
Have reliable electricity/internet during those hours
Be okay working long-term US hours
Biggest Thing to Remember
The founder is overwhelmed and needs someone who can make life easier.
The best candidates will come across as:
Dependable
Organized
Calm
Helpful
Proactive
Trustworthy
\n
\n$1,000 - $1,200 a month
\n
Apply To This Job
This is an Executive Assistant + Customer Experience role supporting the founder of a growing e-commerce brand.
You’ll help:
Keep the founder organized
Manage emails and action items
Support wholesale communication
Handle customer service inquiries
Investigate Shopify orders/issues
The role is fast-paced but very collaborative.
What They’re Looking For
The client wants someone who is:
Organized
Proactive
Warm and professional
Strong with written communication
Calm under pressure
Good at multitasking
This is NOT just a basic admin role — they want someone who can genuinely help reduce the founder’s workload.
Skills to Highlight in the Interview
VERY Important
Candidates should strongly emphasize:
Inbox management
Organization
Prioritization
Customer communication
Problem-solving
Attention to detail
Multitasking
Proactive support
Software to Mention
If candidates have experience with any of these, they should mention it:
Shopify
Google Workspace / Gmail
Canva
Klaviyo (bonus)
How to Position Yourself
Good positioning:
“I enjoy helping founders stay organized and reducing overwhelm.”
“I’m proactive and like staying ahead of tasks.”
“I’m comfortable handling customer communication professionally.”
“I work well independently and can prioritize effectively.”
Interview Tips
Speak clearly and confidently
Be warm and conversational
Show strong communication skills
Give real examples
Be energetic but calm
Show ownership mentality
Big Focus Areas
The client really cares about:
Communication
Organization
Reliability
Professionalism
Ability to work independently
Important Note About Hours
This role supports Hawaii hours, so candidates must:
Be genuinely comfortable with late shifts
Have reliable electricity/internet during those hours
Be okay working long-term US hours
Biggest Thing to Remember
The founder is overwhelmed and needs someone who can make life easier.
The best candidates will come across as:
Dependable
Organized
Calm
Helpful
Proactive
Trustworthy
\n
\n$1,000 - $1,200 a month
\n
Apply To This Job