Evercommerce - Product Support Specialist (Remote, US)
Description:
• Manage and resolve customer questions and issues via phone, email or chat
• Take ownership of customer issues reported and seeing problems through to final resolution and root cause with full resolution confirmation from the customer
• Develop client’s end user software skills
• Follow standard procedures for proper escalation of unresolved issues
• Remain knowledgeable on all Service Fusion products
• Consistently meet or exceed performance metrics
• Administer value of product
• Collaborate with peers and clients on projects
• Drive continuous improvement of software
Requirements:
• 1 year of customer service or technical support is required; a bachelor’s degree is a plus
• Operational experience preferred: ideally has worked in technical support for 1+ years at a software development company using a SaaS platform.
• Strong verbal, written and chat communication skills
• Technically savvy
• A clear understanding of computer software
• A clear understanding of web applications
• A clear understanding of mobile apps and devices
• Excellent troubleshooting skills
• Demonstrated experience in office administration, file maintenance, data entry, spreadsheet analysis, and reporting
• Demonstrated excellent interpersonal ability, problem-solving, flexibility/adaptability, multi-tasking, communication, research, analysis, and time-management skills
• Knowledge of QuickBooks and Excel is a plus
Benefits:
• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
Apply Now
Apply Now
• Manage and resolve customer questions and issues via phone, email or chat
• Take ownership of customer issues reported and seeing problems through to final resolution and root cause with full resolution confirmation from the customer
• Develop client’s end user software skills
• Follow standard procedures for proper escalation of unresolved issues
• Remain knowledgeable on all Service Fusion products
• Consistently meet or exceed performance metrics
• Administer value of product
• Collaborate with peers and clients on projects
• Drive continuous improvement of software
Requirements:
• 1 year of customer service or technical support is required; a bachelor’s degree is a plus
• Operational experience preferred: ideally has worked in technical support for 1+ years at a software development company using a SaaS platform.
• Strong verbal, written and chat communication skills
• Technically savvy
• A clear understanding of computer software
• A clear understanding of web applications
• A clear understanding of mobile apps and devices
• Excellent troubleshooting skills
• Demonstrated experience in office administration, file maintenance, data entry, spreadsheet analysis, and reporting
• Demonstrated excellent interpersonal ability, problem-solving, flexibility/adaptability, multi-tasking, communication, research, analysis, and time-management skills
• Knowledge of QuickBooks and Excel is a plus
Benefits:
• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
Apply Now
Apply Now