**Evening Customer Care Associate - Full Time (10% Rate Differential)**

Join arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, as we continue to revolutionize the healthcare industry with our innovative solutions and compassionate approach. As an Evening Customer Care Associate, you will play a vital role in delivering exceptional customer experiences to our valued members, helping them navigate the complexities of healthcare and achieve the best possible health and well-being. **About arenaflex** arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need. **Awards and Recognition** arenaflex has received numerous awards and recognition for our commitment to excellence in customer service. Some of our notable awards include: * Excellence in Customer Service Awards: Organization of the Year (Small) * Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner * National Customer Service Association All-Stars Award: Service Organization of the Year * Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver) **Why Join arenaflex?** * **Make a Difference**: As an Evening Customer Care Associate, you will have the opportunity to make a meaningful impact on the lives of our members, helping them navigate the complexities of healthcare and achieve the best possible health and well-being. * **Career Growth Opportunities**: arenaflex is committed to the growth and development of our employees. We offer comprehensive training programs, mentorship opportunities, and a supportive work environment that encourages career advancement. * **Competitive Compensation and Benefits**: arenaflex offers a competitive hourly rate starting at $16.00, as well as a comprehensive benefits package that includes robust medical coverage, dental and vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs, and Wellness Programs. * **Flexible Work Schedule**: As an Evening Customer Care Associate, you will work a full-time schedule of 40 hours per week, Monday through Friday, with two evening shifts available: 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST. **Key Responsibilities** * Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries * Build rapport with callers using a friendly, courteous, and professional manner * Verify/Collect demographics and update systems as necessary * Determine and execute the best resolution to assist the member based on their needs or requests * Connect members to appropriate area(s) both internally and externally * Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors * Perform other duties and projects as assigned by management **Minimum Requirements** * High School Degree or GED required * Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred * Customer Service experience preferred * Strong Communication skills * Problem-solving/issue resolution * Multitasking skills **Essential Qualifications** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Proficiency in Microsoft Office and other software applications **Preferred Qualifications** * Experience in the healthcare industry or a related field * Certification in customer service or a related field * Bilingual or multilingual skills **Work Environment and Culture** arenaflex is committed to creating a work environment that is supportive, inclusive, and respectful of all employees. We believe in the importance of work-life balance and offer flexible scheduling options to accommodate the needs of our employees. Our culture is built on the principles of teamwork, innovation, and customer-centricity, and we are committed to providing our employees with the training, resources, and support they need to succeed in their roles. **How to Apply** If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about arenaflex and our available positions. Apply for this job