**Evening Customer Care Associate - Full Time (10% Rate Differential)**

Are you a customer service enthusiast with a passion for helping others? Do you thrive in a dynamic environment where no two interactions are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs. As an Evening Customer Care Associate, you will play a vital role in delivering exceptional support to our valued members, navigating the complexities of healthcare, and achieving the best possible health and well-being. **About blithequark** At blithequark, we pride ourselves on being a company that truly cares about the well-being of our members. For 20 years, we have provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need. **Awards and Recognition** We are proud to have received numerous awards and recognition for our exceptional customer service, including: * Excellence in Customer Service Awards: Organization of the Year (Small) * Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner * National Customer Service Association All-Stars Award: Service Organization of the Year * Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW) **Job Summary** As an Evening Customer Care Associate, you will be responsible for: * Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries * Building rapport with callers using a friendly, courteous, and professional manner * Verifying/Collecting demographics and updating systems as necessary * Determining and executing the best resolution to assist the member based on their needs or requests * Connecting members to appropriate area(s) both internally and externally * Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors * Performing other duties and projects as assigned by management **Minimum Requirements** * High School Degree or GED required * Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred * Customer Service experience preferred * Strong Communication skills * Problem-solving/issue resolution * Multitasking skills **Training and Equipment** As a work-from-home associate, you will receive comprehensive training and equipment to help you develop the knowledge and skills necessary to succeed in your role. Our training program includes: * A comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members * All work equipment, including a computer, headset, and other necessary tools **Benefits** At blithequark, we offer a total rewards package that includes: * Robust Medical coverage * Dental & Vision benefits * Tuition assistance * 401(k) savings plan with company match * Paid time off (PTO) * Paid holidays * Employee Assistance Programs * Wellness Programs **Pay Rate and Hours** * Hourly rate starting at $16.00 * Full-time (40 hours/week) Monday - Friday * Two evening shifts available: 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST * Occasional overtime may be necessary, given the business need **Career Growth Opportunities** At blithequark, we are committed to helping our employees grow and develop their careers. We offer: * Opportunities for advancement and professional growth * Training and development programs to help you develop new skills and knowledge * A supportive and collaborative work environment **Work Environment and Company Culture** Our work environment is dynamic and fast-paced, with a focus on delivering exceptional customer service. We value diversity, equity, and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees. Our company culture is built on the principles of: * Respect and empathy for our members and colleagues * A commitment to excellence and continuous improvement * A focus on teamwork and collaboration * A passion for making a difference in the lives of our members **How to Apply** If you are a customer service enthusiast with a passion for helping others, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more and submit your application. **Equal Employment Opportunity** blithequark is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity. **Pay Transparency Nondiscrimination Provision** The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job