ET Source to Settle Support Analyst - Senior Associate
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ET Source to Settle Support Analyst
The opportunity
The ET Source to Settle Support Analyst will be responsible for owning the support services for Enterprise Technology Business Management Operations purchase requests and invoices for specific Service lines and EY Technology sub function. Exceptional customer service skills are key to success. The Support Analyst is responsible for ensuring an efficient purchase request process by monitoring purchase request processes end to end and handling each request according to KPI’s and SLA timeframes.
Your key responsibilities:
Review incoming Technology purchase requests and invoices, for accuracy and completeness and take ownership of all requests assigned
Analyze each request against an agreed upon checklist for acceptance or follow up with the requestor
Follow process guidelines for constructing and creating the request in the firm’s procurement tool
Track each request through the Mercury workflow and ensure any required action is undertaken to get an approved purchase order created in a timely manner
Update process trackers for overview of transaction status and volume, ensuring the tracker is kept up to date and in alignment with Mercury and POrtal
Work closely with cross functional teams on end to end management of purchase request and invoice transactions to ensure adherence to SLA’s and KPIs
Provide problem resolution to purchase order and invoice transactions where applicable
Manage a central mailbox, researching and replying to inquiries in a timely manner
Provide updates to requestors as needed or as required
Manage operational reporting for aging items and purchase order management and oversight
Participate in testing of new tool releases impacting the Source to Settle service
Help support Purchase Order compliance analysis and Purchase Order adoption
Help drive process improvement based upon your critical pain point identification
Undertake adhoc work at the direction of the Source to Settle Operations team Lead
Review process documentation for accuracy and updates
Escalate problems to Team Lead for visibility and resolution
Support vendor escalations through analysis and transactional documentation
Skillset and attributes for success
To qualify for the role, you must have
Effective time management skills with the ability to meet deadlines
Ability to work in a fast-paced, dynamic environment
Strong multi-tasking, prioritization and organizational skills
Excellent written, listening and verbal skills in English
Ability to work autonomously when necessary in a virtual work environment, while working in a team that is geographically dispersed
Strong business acumen, critical and analytical thinking skills with a key focus for detail
Experience in working in a global environment and an ability to interact with different cultures and build strong working relationships
What we look for
2+ years of work experience in similar processing environment
Demonstrated experience in MS office (Outlook, Word, Excel, PowerPoint & MS TEAMS)
Knowledge of Request to Receipt and invoice processing
SAP SRM, SAP VIM experience from a business/functional perspective
Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid changes
What working at EY offers
Reward statement plus an outline of the culture and environment in this part of the firm. If not covered elsewhere, this may include language about the interesting, varied, and important work; the freedom and autonomy you’ll have in the role; the feedback you will receive that you can learn from to achieve mastery at something; opportunities for personal growth and career advancement; or who and how you will be connected to others.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Apply To This Job
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
ET Source to Settle Support Analyst
The opportunity
The ET Source to Settle Support Analyst will be responsible for owning the support services for Enterprise Technology Business Management Operations purchase requests and invoices for specific Service lines and EY Technology sub function. Exceptional customer service skills are key to success. The Support Analyst is responsible for ensuring an efficient purchase request process by monitoring purchase request processes end to end and handling each request according to KPI’s and SLA timeframes.
Your key responsibilities:
Review incoming Technology purchase requests and invoices, for accuracy and completeness and take ownership of all requests assigned
Analyze each request against an agreed upon checklist for acceptance or follow up with the requestor
Follow process guidelines for constructing and creating the request in the firm’s procurement tool
Track each request through the Mercury workflow and ensure any required action is undertaken to get an approved purchase order created in a timely manner
Update process trackers for overview of transaction status and volume, ensuring the tracker is kept up to date and in alignment with Mercury and POrtal
Work closely with cross functional teams on end to end management of purchase request and invoice transactions to ensure adherence to SLA’s and KPIs
Provide problem resolution to purchase order and invoice transactions where applicable
Manage a central mailbox, researching and replying to inquiries in a timely manner
Provide updates to requestors as needed or as required
Manage operational reporting for aging items and purchase order management and oversight
Participate in testing of new tool releases impacting the Source to Settle service
Help support Purchase Order compliance analysis and Purchase Order adoption
Help drive process improvement based upon your critical pain point identification
Undertake adhoc work at the direction of the Source to Settle Operations team Lead
Review process documentation for accuracy and updates
Escalate problems to Team Lead for visibility and resolution
Support vendor escalations through analysis and transactional documentation
Skillset and attributes for success
To qualify for the role, you must have
Effective time management skills with the ability to meet deadlines
Ability to work in a fast-paced, dynamic environment
Strong multi-tasking, prioritization and organizational skills
Excellent written, listening and verbal skills in English
Ability to work autonomously when necessary in a virtual work environment, while working in a team that is geographically dispersed
Strong business acumen, critical and analytical thinking skills with a key focus for detail
Experience in working in a global environment and an ability to interact with different cultures and build strong working relationships
What we look for
2+ years of work experience in similar processing environment
Demonstrated experience in MS office (Outlook, Word, Excel, PowerPoint & MS TEAMS)
Knowledge of Request to Receipt and invoice processing
SAP SRM, SAP VIM experience from a business/functional perspective
Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid changes
What working at EY offers
Reward statement plus an outline of the culture and environment in this part of the firm. If not covered elsewhere, this may include language about the interesting, varied, and important work; the freedom and autonomy you’ll have in the role; the feedback you will receive that you can learn from to achieve mastery at something; opportunities for personal growth and career advancement; or who and how you will be connected to others.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Apply To This Job