Equipment Services Coordinator/ Customer Service
About the position
Responsibilities
• Schedule and coordinate daily activities for 15+ technicians.
• Interface directly with Field Service Supervisors, customers, and sales teams.
• Identify gaps in schedules and provide input on technician capacity.
• Find solutions to scheduling exceptions and collaborate with various teams.
• Work in SAP to support service activities and manage parts ordering.
• Handle project-related work such as inventory support and processing returns.
• Ensure timely completion of service calls in accordance with service level agreements.
• Research and resolve ticket scheduling issues using complex systems.
• Monitor and respond to incoming requests and emails related to special projects.
• Participate in strategic initiatives to drive organizational efficiency.
Requirements
• High school diploma or GED required.
• 1 to 2 years of experience in customer service or logistics/transportation.
• Strong organizational skills and ability to multi-task.
• Advanced communication skills, both verbal and written.
• Intermediate skills in Microsoft applications.
Nice-to-haves
• Experience in the beverage industry is preferred.
• Familiarity with SAP or similar applications.
Benefits
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance
Apply Now
Apply Now
Responsibilities
• Schedule and coordinate daily activities for 15+ technicians.
• Interface directly with Field Service Supervisors, customers, and sales teams.
• Identify gaps in schedules and provide input on technician capacity.
• Find solutions to scheduling exceptions and collaborate with various teams.
• Work in SAP to support service activities and manage parts ordering.
• Handle project-related work such as inventory support and processing returns.
• Ensure timely completion of service calls in accordance with service level agreements.
• Research and resolve ticket scheduling issues using complex systems.
• Monitor and respond to incoming requests and emails related to special projects.
• Participate in strategic initiatives to drive organizational efficiency.
Requirements
• High school diploma or GED required.
• 1 to 2 years of experience in customer service or logistics/transportation.
• Strong organizational skills and ability to multi-task.
• Advanced communication skills, both verbal and written.
• Intermediate skills in Microsoft applications.
Nice-to-haves
• Experience in the beverage industry is preferred.
• Familiarity with SAP or similar applications.
Benefits
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance
Apply Now
Apply Now