EPIC Analyst I - Certified MyChart

Adventist Health is a faith-based, nonprofit integrated health system serving over 100 communities. The EPIC Analyst I - Certified MyChart role involves supporting information systems applications, including design, implementation, and testing of software, while ensuring alignment with established processes and procedures. Responsibilities Maintains routine system software utilizing established standards and departmental protocols, to meet user requests/specifications Evaluates user requests for special enhancements to system software Works with customers to gather specifications for the purchase, development, and installation of system software Maintains service level agreements with various end-user departments and enterprise business units Participates in analysis of documentation and workflows in departments, and designs/redesigns system components to support appropriate workflows Assists in analyzing existing methods and developing alternatives to increase operations and production efficiency Performs a needs assessment for complex workflows, customers, and/or clinical/revenue areas Assists in analysis and documentation of reporting needs of end users Follows project work plans Works cooperatively with project team members to coordinate assigned duties with the overall program and related projects Identifies potential process- and/or department-specific risks and assists in strategies to mitigate or resolve them Researches, documents, and facilitates resolutions to issues reported by end-users Tests system software per checklist guidelines and participates in the development of test scenarios Collaborates with technical teams to research and problem-solve technical issues Assists in the presentation of training to a variety of audiences Ensures that system documentation is current and available to the customer and that customers are educated as to where to find it Supports optimization activities to ensure staff effectively use the systems Responsible for ongoing on call duties for one or more applications which generate Incidents outside of business hours Often this role is on call for support of the most critical applications Troubleshoot and resolve system issues escalated by the Help Desk As needed, up to 25%, travel on site to provide support during go-live events and other work-related occasions; Travel could occur during standard off-hours support times Performs other job-related duties as assigned Skills Associate's/Technical Degree or equivalent combination of education/related experience Epic Certification/Accreditation in area of responsibility Bachelor's Degree or equivalent combination of education/related experience Zero to Two Years Healthcare IT application/technical experience An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed, may be substituted for the above education and experience requirements Experience in Cheers as well as Hello World Benefits Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Company Overview Adventist Health is a Adventist Health is a not-for-profit health care organization . It was founded in 1980, and is headquartered in Roseville, California, USA, with a workforce of 10001+ employees. Its website is